Description & Requirements

Maximus is thrilled to announce an exciting opportunity for a Child Support Supervisor to join our Kansas City, KS team!

In this role, you'll be responsible for leading a dynamic team, driving performance, and fostering a collaborative, high-morale work environment. You’ll oversee daily operations, coach staff, manage workflow, and play a key role in shaping the success of our child support program, all while helping your team grow and thrive.

This is a regular, full-time onsite position based in our Kansas City, KS office.

Why Maximus?

- Competitive Compensation - Quarterly bonuses based on performance included!

- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Paid Time Off Package - Enjoy Unlimited Time Off, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Provide oversight, direction, and supervision for the designated unit.

- Direct subordinate staff on workflow, encompassing customer service solutions, program operations, contract service level agreements, and work quality.

- Identify training needs and growth opportunities for team members.

- Develop schedules and delegate tasks to ensure optimal efficiency among subordinates.

- Address job performance concerns with subordinates, collaborating closely with the Human Resources department to resolve issues.

- Participate in subordinate work to enhance productivity and address challenging aspects of tasks.

- Evaluate subordinates' performance and recommend suitable personnel actions.

- Ensure compliance with company Wage & Hour policies, including facilitating rest and meal breaks for non-exempt employees.

- Adhere to all required company policies, procedures, and processes, including mandatory training.

- Make staffing decisions and oversee hiring processes in accordance with staffing requirements, collaborating with Human Resources on requisitions, candidate selection, and onboarding.

- Review completed work for accuracy, consistency, adherence to program policies, and procedural conformity.

- Fulfill other duties as assigned by management.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Minimum of one (1) year of supervisory experience and/or in a lead role.

- Experience in child support or human services programs, even if not in a formal supervisory role.

- Ability to foster team collaboration and promote a positive work culture.

- Strong emotional intelligence and interpersonal skills, with a focus on conflict resolution and team-building.

- Experience coaching staff and addressing performance issues with professionalism and empathy.

- Comfortable managing remote staff and navigating diverse personalities across locations.

- Flexible and open to occasional travel (e.g., annual conference in Topeka or visits to Wichita office).

- P roficient in using Microsoft Office applications
- Currently resides in Kansas City, KS or within a reasonable commuting distance to Kansas City, KS

#HumanServices #LI-Onsite

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .

Minimum Salary

$45,000.00

Maximum Salary

$50,000.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.