Animal Service Intake Specialist-Executive/Animal Services
Animal Service Intake Specialist-Executive/Animal Services Salary $31,848.18 - $47,444.80 Annually Location Memphis, TN Job Type Civil Service Division Executive Job Number 2018-00302 Closing 4/30/2018 11:59 PM Central * Description * Benefits * Questions Job Functions ESSENTIAL JOB FUNCTIONS: Works under the general direction of an assigned supervisor at the Memphis Animal Shelter. Handles incoming calls from the public relating to the surrendering of an animal and processes the intake of an animal into the shelter. Provides accurate information in a clear and concise manner in accordance with policies to customers. Greets and directs patrons, answers questions and answers phones regarding the surrendering of an animal. Provides callers and patrons with additional resources and alternatives available in an effort to decrease the number of animals being surrendered. Processes the intake of an animal on a daily and as needed basis by completing all the necessary animal paperwork at the time of intake, in accordance with policies on a daily, ongoing, and as needed basis. Enters all intake information into the shelter management system in accordance with policies on a daily, ongoing, and as needed basis. Educates patrons about responsible pet ownership and care in accordance with policies on a daily, ongoing, and as needed basis. Assist in administering vaccinations and other wellness services in accordance with policies on a daily, ongoing, and as needed basis. Handles and places animals of different temperaments and health conditions in temporary receiving area for assessment. Makes appointments for intakes in accordance to policies. Records all incoming calls in a log in accordance to policies. Conducts follow-up calls to no-shows for evaluation purposes. Provides daily cleaning and feeding for animals temporarily housed in the intake area. Maintains neatness and cleanliness in areas surrounding the intake area on a daily and as needed basis. Stays current on updated promotions, shelter services, shelter programs and adoption efforts. Adheres to MAS's disease management and safety precautions on an ongoing basis. OTHER FUNCTIONS: 1. Assists the public in locating and redeeming lost pets and providing information on pet adoption and redemption procedures. 2. Performs additional functions (essential or otherwise) which may be assigned Typical Qualifications TYPICAL PHYSICAL DEMANDS: Must be able to communicate clearly both verbally and in writing. Requires the ability to operate general office equipment, such as a computer, calculator and telephone. Requires the ability to use equipment, such as hoses and ladders, cleans, lifts, and handles incoming animals, such as dogs and cats, weighing up to 25 lbs. and 50 lbs. with assistance. Constant lifting, standing, and traversing shelter grounds as well as bending and reaching to clean kennels required. TYPICAL WORKING CONDITIONS: Work is performed in an animal shelter/clinic environment using sterile techniques related to clinic operations. Frequent exposure to noise, fumes, pet hair, dandruff, and unpleasant odors. Involves contact with staff, visitors, volunteers, rescue workers and the general public. Must be able to be medically capable of handling and dealing with animals. Minimum Qualifications High School graduate and two (2) years of work experience in animal care to include some specific experience in veterinary medical and surgical procedures; or any combination of experience or training which enables one to perform the essential job functions. Basic computer and typing skills preferred. May be required to complete a battery of tests as deemed appropriate by Human Resources to evaluate competencies associated with the job. Special Requirements The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire. The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at talent.management@memphistn.gov. Division: Executive Service Center: Animal Shelter * Health Insurance (Medical/Prescription, Dental, Vision) * Wellness Program * Life Insurance * Flexible Spending Accounts (Healthcare & Dependent Care) * Short and Long-Term Disability * Retirement Plan * 457 Deferred Compensation Plan * Employee Assistance Program * Tuition Reimbursement Program * 13 Paid Holidays * Paid Vacation Leave (10 Days in First Year