COMMUNICATIONS OPERATOR II - 311 City of Chicago 361 reviews - Chicago, IL $45,696 a year Job Number: 304996 Description COMMUNICATIONS OPERATOR-II, 311 BID/JOB ANNOUNCEMENT These positions are open to the general public and to all current city employees covered under the terms of the City's collective bargaining agreement with the AMERICAN FEDERATION OF STATE, COUNTY AND MUNICIPAL EMPLOYEES UNION (AFSCME) BARGAINING UNIT 01 (BU 01) IF YOU ARE A CURRENT CITY EMPLOYEE AND WANT TO EXERCISE YOUR CONTRACTUAL RIGHTS TO BID, YOU MUST APPLY ON THE BID ONLY SITE AT: www.cityofchicago.org/CAREERS (Once the website opens, scroll down and click on the button titled "Bid Opportunities.") IN ADDITION, YOU MUST CHECK THE BOX ON THE CAREERS APPLICATION TITLED "ALREADY EMPLOYED BY THIS COMPANY", CORRECTLY ENTER YOUR EMPLOYEE NUMBER, AND SELECT THE CORRECT BARGAINING UNIT. YOU MUST USE THE EMPLOYEE NUMBER FOUND ON THE UPPER LEFT-HAND CORNER OF YOUR PAY CHECK STUB LABELED "PAYEE/EMPLOYEE NUMBER." (NO OTHER FORMAT OR SYSTEM CAN BE USED TO GET YOUR EMPLOYEE NUMBER). FAILURE TO CHECK THE "ALREADY EMPLOYED BY THIS COMPANY" BOX, ENTER YOUR EMPLOYEE NUMBER, AND SELECT THE CORRECT BARGAINING UNIT WILL RESULT IN A REJECTED BID APPLICATION. Office of Emergency Management & Communications Number of Positions: 1 (ONE) DUTIES: Operates a computer terminal and telephone equipment to receive and process 3-1-1 calls to the 311 City Services Center; processes requests for city services by entering information obtained from callers onto a computerized intake form and electronically forwarding requests to appropriate City departments for response; receives and forwards calls reporting incidents of a non-emergency nature requiring a police response to appropriate personnel; provides information and responds to inquiries regarding city programs and services, special events and other scheduled City sponsored activities; answers calls requesting general information or City directory assistance, and provides callers with the appropriate telephone numbers or transfers the calls to the appropriate department or personnel; relays calls of an emergency nature to 9-1-1 emergency communications personnel; prepares written responses to correspondence received by the unit; gathers and compiles information on daily work activities and prepares statistical reports on call volume and related work operations; responds to calls from City personnel received on the supervisors telephone lines; assists supervisors in notifying city managers and proper authorities of emergency incidents such as power outages and weather emergencies; trains new Communications Operators on standard operating procedures and use of computer and telephone equipment. Operates a TDD device and telephone equipment to receive and transfer incoming calls and to process hearing impaired calls; accesses a language bank to obtain translator services to process 3-1-1 calls from non-English speaking clients. Performs other related duties as required. LOCATION: Office of Emergency Management and Communications, 2111 West Lexington Street SHIFTS: 7AM-3PM, 3PM-11PM, 11PM-7AM DAYS OFF: Rotating Days off THIS POSITION IS IN THE CAREER SERVICE Qualifications MINIMUM QUALIFICATIONS: One year of experience in answering and processing non-emergency 3-1-1 calls, or an equivalent combination of training and experience is required. Must be able to type a minimum of twenty-five words per minute. Successful candidates must pass a drug screen and a background investigation. Persons offered employment must pass all pre-employment exams prior to appointment. Disclaimer - "Accredited" means any nationally or regionally accredited college, university, or law school where the applicant is enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program. NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment, and specific job duties. (If you are a current City employee, Acting Up cannot be considered.) If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields. Selection Requirements This position MAY require applicants to PASS a Test/Skills assessment IN ORDER to be interviewed. The interviewed Bidders who possess the qualifications best suited to fulfill the responsibilities of the position will be selected by SENIORITY order and according to the CBA rules. The interviewed NON-Bidders who possess the qualifications best suited to fulfill the responsibilities of the position will be selected, AND Preference will be given to those who possess Previous experience as a Communication Operator-I with the City of Chicago. NOTE: A copy of your official transcripts, licenses, valid U.S. Driver's License or training certificates will be required at time of processing, if applicable. Education & Employment Verification - Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired. Evaluation: Your initial evaluation will be based on information provided on the application form and documents submitted with the application. Applications must be submitted by the individual applicant. No second party applications will be accepted. VETERANS PREFERENCE: The City of Chicago offers Veterans Preference to both current, active military personnel AND military personnel who have served in the Armed Forces of the United States and have received an honorable or general discharge. Eligible candidates must have at least six months of active duty documented. In order to receive the veterans preference, candidates need to indicate whether or not they are a veteran by answering "yes" or "no" to the question on the online application that asks, "Are you currently serving on active duty for at least six months in the Armed Forces of the United States OR have you served in the Armed Forces of the United States on active duty for at least six months and received an honorable or general discharge?" In addition, you must attach documentation to verify your military service. For Veterans, you must attach a copy of your DD214 to your online application which includes character of service status OR a letter from the United States Veterans Administration on official stationary stating dates of service and character of service. For active military personnel, you must attach a letter from your Commanding Officer on official stationary verifying your active duty, length of service, and character of service in the Armed Forces of the United States AND a copy of your military ID to your online application. Failure to answer the question and attach the required documentation will result in you not being considered for the Veterans Preference. Evaluation: Your initial evaluation will be based on information provided on the application form and documents submitted with the application. Applications must be submitted by the individual applicant. No second party applicants will be accepted. Residency Requirement: All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required. If you would like to request a reasonable accommodation due to disability or pregnancy in order to participate in the application process, please contact the City of Chicago, Department of Human Resources, at 312-744-4976 (voice) or 312-744-5035 (TTY). Please be prepared to provide information in support of your reasonable accommodation request. ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT. City of Chicago is an Equal Opportunity/Military Friendly Employer City of Chicago Department of Human Resources Rahm Emanuel, Mayor Soo Choi, Commissioner Job Posting: May 29, 2018, 5:01:00 AM | Closing Date (Period for Applying) - External: Jun 12, 2018, 4:59:00 AM BU: 01 | Salary: $45,696.00 ANNUALLY Pay Basis:Yearly 5 hours ago - save job - original job Apply On Company Site * Communication Operator jobs in Chicago, IL * Jobs at City of Chicago in Chicago, IL * Communication Operator salaries in Chicago, IL City of Chicago City of Chicago 361 reviews It may be the windy city, or even the "Second City," but Chicago has much more going for it than memorable nicknames. With a population of... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume