Please see Special Instructions for more details. This position requires availability to work Saturday 6 a.m. to 12 p.m. and/or 12:00 p.m. to 6 p.m. and weekday afternoons 2:00 p.m. to 6:00 p.m. Bilingual (Spanish/English) preferred but not required. Work shift may change according to Greyhound bus schedule changes. Posting Details Posting Information Position Number J2206W Working Job Title Customer Service Rep - Part Time/No Benefits Range 909 Advertised Salary 9.77 Beginning Annual Ending Annual Beginning Hourly 9.77 Ending Hourly Position Type Temporary Part Time Brief Description The purpose of this position is to provide customer service and assistance to Falls Ride and Greyhound passengers, as well as Greyhound Freight customers. This is accomplished by answering the phone, assisting walk in customers, selling tickets, taking payments, receiving customer freight and processing the proper information so that the freight is loaded onto the proper bus. Other duties include keeping the Travel Center clean and orderly. Formal Education Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. Experience No experience required Supervision Job has no responsibility for the direction or supervision of others. Human Collaboration Skills Work requires regular interaction involving exchange and receipt of information. Freedom to Act Receives Immediate Direction The employee normally performs the duty assignment after receiving detailed instructions as to methods, procedures, and desired end results with little room for deviation. The immediate supervisor may, at times, provide close and constant review. Technical Skills Basic Work requires the use of standard technical skills appropriate to the work environment of the organization. Budget Responsibility Position has no budgetary responsibility. Reading Intermediate Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. Math Basic Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study. Writing Basic Ability to write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study. Certification & Other Requirements None. Driver's License Yes Type of License C Endorsements Posting Date 11/29/2018 Closing Date Essential Functions Overall Physical Strength Demands: (S) Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. (L) Light: Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. (M) Medium: Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. (H) Heavy: Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. (V) Very Heavy: Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly. Essential Functions Essential Function Answers the phone and provides counter assistance by answering questions and providing information to customers. Code Sedentary Essential Functions Essential Function Sells tickets, processes information and/or monies received by entering information into the computer, posting transactions, verifying monies received. Code Sedentary Essential Functions Essential Function Receives customer freight, and processes the proper information so that the freight is loaded onto the proper bus. Code Medium Essential Functions Essential Function Ensures that the facility and grounds are clean and free of suspicious packages or luggage, and that the no loitering policy is enforced. Code Light Physical Demands Overall Physical Strength Demands Overall Physical Strength Demands: (S) Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time. (L) Light: Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree. (M) Medium: Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly. (H) Heavy: Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly. (V) Very Heavy: Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly. Physical strength for this position M Physical Demands (C) Continuously: 2/3 or more of the time. (F) Frequently: From 1/3 to 2/3 of the time. (O) Occasionally: Up to 1/3 of the time. (R) Rarely: Less than 1 hour per week. (N) Never: Never occurs. Note: This is intended as a description of the way the job is currently performed. It does not address the potential for accommodation. Standing Communicating with co-workers, Observing work duties, Observing work site, Making presentations Standing Frequency C Fine Dexterity Telephone keypad, Computer keyboard, Calibrating equipment Fine Dexterity Frequency C Walking To other departments/offices/office equipment, Around work site Walking Frequency F Lifting Supplies, Equipment, Files Lifting Frequency F Carrying Supplies, Equipment, Files Carrying Frequency F Sitting Desk Work, Meetings, Driving Sitting Frequency O Reaching For supplies and files Reaching Frequency F Handling Paperwork Handling Frequency C Kneeling Filing in lowerdrawers, Retrieving items from lower shelves/ground Kneeling Frequency F Crawling None Crawling Frequency N Pushing/Pulling File drawers, Tables and chairs, Equipment Pushing/Pulling Frequency F Climbing Stairs, Ladder, Step stool, Onto Equipment Climbing Frequency O Vision Reading, Computer Screen, Observing worksite, Driving Vision Frequency C Foot Controls Driving Foot Controls Frequency O Balancing On Ladder, on step stool, on equpment Balancing Frequency O Bending Filing in lower drawers, Retrieving items from lower shelves/ground, Making repairs Bending Frequency F Crouching Filing in lower drawers, Retrieving items from lower shelves/ground Crouching Frequency F Hearing Communicating via telephone/radio, to co-workers/public, listening to equipment Hearing Frequency C Twisting From computer to telephone, Getting inside vehicle Twisting Frequency C Talking Communicating via telephone/radio, to co-workers/public Talking Frequency C Other (specified if applicable) Freight/Luggage administration which includes all appropriate physical demands listed above. Other Frequency F Additional Information Machines, Tools, Equipment, Software, and Hardware Machines, Tools, Equipment, Software, and Hardware: Computers, printers and related software, copier, fax machine, check signing equipment. Computers, printers and related software, copier, fax machine Environmental Factors (D) Daily; (W) Several Times Per Week; (M) Several Times Per Month; (S) Seasonally; (N) Never Extreme Temperatures N Wetness/Humidity N Respiratory Hazards N Noise and Vibration N Physical Hazards N Health and Safety Factors (C) Continuously; (F) Frequently; (O) Occasionally; (R) Rarely; (N) Never Mechanical Hazards N Chemical Hazards N Electrical Hazards N Fire Hazards N Explosives N Communicable Diseases N Physical Danger or Abuse N Other (see below) Other Health and Safety Factor None Protective Equipment Required None Non-Physical Demands Description of Non-Physical Demands: (F) Frequently: From 1/3 to 2/3 of the time; (O) Occasionally: Up to 1/3 of the time; (R) Rarely: Less than 1 hour per week; (N) Never: Never occurs. Time Pressure R Frequent Change of Tasks F Performing Multiple Tasks Simultaneously F Tedious or Exacting Work F Noisy/Distracting Environment F Emergency Situation O Irregular Work Schedule/Overtime O Working Closely with Others as Part of a Team F Other (see below) N Other Non-Physical Demand None Work Location Primary Work Location Office Environment Secondary Work Location