Part-Time Police Dispatch Records Clerk Salary $23.43 - $28.91 Hourly Location Police Station, CA Job Type Part-time Department Police Department Job Number 2018-00043 Closing Continuous Description This is a part-time, at-will, non-benefited position. Hours may range per week. An employee in this position may work up to 999 hours per fiscal year. Under general supervision, receives incoming calls for police assistance and dispatches necessary units; performs a variety of general support duties related to communication activities, including record keeping, typing, and filing; monitors alarm systems and teletype communications; performs a wide variety of general clerical and data entry duties required to process and maintain police department records; receives incoming telephone calls; assists the public and police personnel by providing accurate factual information; handles public counter work including vehicle and records releases and completion of some police reports; performs other related duties as assigned. Examples of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class. Receives 911 emergency calls from the public for police emergency services, evaluates information to determine location of the emergency and the appropriate personnel and equipment needed to respond. Dispatches emergency units on the computer aided dispatch system (CAD) as necessary per established procedures. Maintains contact with all units on assignment to determine status and location. Communicates with callers to determine continuing disposition of calls, provide assistance and explain response procedures. Contacts County and emergency management network agencies to provide information and coordinate call responses. Operates a variety of telecommunications and computer equipment. Answers non-emergency calls for assistance, screens calls and routes calls to appropriate person or office. Enters, updates and retrieves police related data from computer and teletype networks and inputs a daily log of all calls field units were dispatched to or initiated. Processes, types, transcribes, files, records and retrieves a wide variety of police records, reports, forms, memos, letters, complaints and court documents involving information of a confidential nature. Assembles and types material from transcribing equipment or tapes, rough drafts, and verbal instructions; corrects errors in grammar, punctuation and spelling. Files various types of documents, records and reports by alphabetical, numerical, and subject matter classification. Operates computer terminal, teletype, and radio unit to obtain or extract pertinent data. Assists sworn field personnel by searching records and requesting information from other law enforcement agencies in conjunction with field investigations being carried on by department personnel. Handles public counter assignments including vehicle and records releases, acceptance of restraining order and custody violation reports. Completes low priority police reports including lost and found, petty theft, custody violations, obscene telephone calls and others per department procedures, Notifies appropriate coordinating agencies such as Fire, Public Works and other government and non-government entities for response to various adverse incidents. Responds to questions, complaints, and requests from the public in accordance with departmental procedures. Compiles, tabulates, records, types, and checks statistical data and prepare related reports. Works evenings, weekends, and holidays, as required. Typical Qualifications Knowledge of laws, codes, regulations, policies, and department procedures governing public safety dispatching, including radio, computer and telephone communications, and associated receiving and transmitting equipment; laws, codes, regulations, and laws governing police records management and the protection of confidential records; modern police records office procedures, equipment and techniques including principles of records keeping and automated information systems; correct English usage, spelling, grammar, and punctuation; modern office procedures, methods and equipment; ability to learn portions of the California Penal Code, Health and Safety Code, Motor Vehicle Code, Welfare Institutions Code, and Business and Professions Code and procedures and techniques for dealing with the public tactfully. Ability to exercise judgment in determining priority of calls and unit assignments in order to dispatch police units quickly and effectively; effectively communicate with and elicit information from upset and/or irate citizens and remain calm in receiving urgent calls, obtaining and reciting facts and details, and providing instructions within emergency situations; accurately and simultaneously monitor the status of multiple calls and units; simultaneously operate a variety of telecommunications and computer equipment such as the computer aided dispatch (CAD) system, personal computers, telephones, radio transmitters, teletype equipment, logging recorder, and facsimile machines; type at the net rate of 45 words per minute; access extensive reference manuals/materials to obtain accurate information; determine applicable agency or department to assist public if issue is not under department jurisdiction; spell correctly; learn and apply police records management practices and procedures; understand and carry out oral and written directions; establish and maintain effective working relationships with a broad range of callers, internal staff and public safety dispatchers from other law enforcement agencies, and the general public. EDUCATION; TRAINING; EXPERIENCE: A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or G.E.D. equivalent and completion of specialized clerical courses; one year of heavy telephone, public contact, or dispatch experience and ability to learn the geography and location of streets, landmarks and public and private facilities in and around the City of Placentia. LICENSES; CERTIFICATES; SPECIAL REQUIREMENTS: Ability to successfully pass the POST Public Safety Dispatcher's Basic Course or the POST Basic Dispatcher Training Equivalency Examination, complete required annual POST training; work various shifts as assigned. Supplemental Information Applicants will undergo a POST Dispatch written examination. Applicants who have POST results from a different agency from the past twelve (12) months may submit their results as an attachment. We will be accepting applications on a continuous basis. After careful review from our subject matter experts those individuals meeting the minimum requirement may be invited to participate in a written exam followed by an oral exam. The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to frequently sit, stand, reach, lean, twist, turn, grasp, feel, lift, push, pull, bend, kneel and sit for prolonged periods of time. Manipulate feet to operate radio microphone or console equipment. Input information into computer for prolonged periods of time. Hear and talk with the general public, law enforcement personnel, and City staff on the telephone, radio communications equipment, and in person. Hear and detect radio traffic, ringing telephones, and alarm tones while speaking on radio communications equipment or on the telephone. Read computer display monitors and distinguish colors on computer display monitors. Read and understand technical manuals related to communications equipment, as well as reports, contracts, correspondence, memos and other written materials. The employee is exposed to continual background noise, static and noise from radio communications equipment, telecommunications equipment, and other office equipment. The position requires close vision, color vision, and the ability to adjust focus. MENTAL DEMANDS While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; use math and mathematical reasoning; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with upset callers, including victims and witnesses in emergency situations, reporting potential crimes and requesting emergency care, as well as City staff, law enforcement personnel and the general public in handling non-emergency calls. WORK ENVIRONMENT The employee regularly works in an office environment; the noise level is moderately quiet although loud at times given the need to monitor multiple frequencies and communications by radio, telephone, and the communications consoles. The employee must monitor the communications console, alarms, and security cameras on a continuing basis. Please note this position will close in Spring of 2019 for scheduled maintenance. The City of Placentia is an equal opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 993-8141 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. To make sure that our emails are not filtered into your "junk" or "bulk" folder, please add GovernmentJobs.com to your list of trusted senders. Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communication through U.S. mail. Visit www.placentia.org for a complete class specification program Retirement - PERS 2% at 60 with a 7% employee contribution (classic); 2% at 62 with a 6.25% employee contribution (new members). The City of Placentia does not participate in Social Security. Schedule- The City operates on a "4/10" work schedule. Bilingual Pay- An additional pay of $165 per month Health Insurance The City provides up to $1,923 per month to purchase health insurance through the CalPERS Health Benefits program. Dental Vision Insurance Fully paid plan for dental and vision insurance. Life Insurance Fully paid life insurance policy equal to annual salary. Additional life insurance may be purchased with the employee paying for the premium. Disability Insurance Fully paid short-term and long-term disability insurance policies. Flexible Spending Account Employees may contribute to a Section 125 Flexible Spending Account on a voluntary basis. College Savings Plan - Employees may contribute to a section 529 plan which is designed to encourage saving for future college costs. Deferred Compensation Employees may contribute to a deferred compensation plan on a voluntary basis. Holidays 12 paid holidays per year. Paid Time Off (Vacation) Accrual rate of 80 hours per year. Alternative Health Wellness (Sick Leave) 96 hours per year; this program includes an incentive of up to $1,250 per fiscal year. Holiday Closure - City Hall is closed annually between Christmas Eve and New Year's Day (58 hours in 2016-17); (58 hours in 2017-18); (48 hours in 2018-19) equivalent to 2.3-2.8% of salary. 01 Please carefully read these instructions: Your responses to the supplemental questions below will be used to determine your qualifications for the position. You are required to answer ALL of the supplemental questions as truthfully and accurately as possible. Your responses to these questions are subject to verification and may be assessed in subsequent examination parts. Any sign of deliberate misinformation or intentional exaggeration will result in disqualification from this examination process. Please indicate "Yes" to reflect that you have read, understood and agree to these terms. Please indicate "No" if you do not agree to these terms and wish to voluntarily withdraw from the application process for this position. Yes No 02 Do you possess a valid California POST Public Safety Dispatcher Certificate? Yes No 03 Are you WILLING AND ABLE TO: Work a "3/12 schedule" (three 12-hour shifts) per week? Yes No 04 ARE YOU WILLING AND ABLE TO: Change to a different work shift, depending on departmental staffing needs? Yes No 05 Are you currently or have you ever worked for another public agency (i.e. City, State, Parks Recreation, Library, School, etc.)? Yes No 06 If you answered "Yes" please indicate agency name, position held, and dates employed. 07 As a Public Safety Dispatcher, would you be willing and able to answer and respond to calls where a violent crime is in progress and make quick decisions when one or more person's safety is at stake? Yes No 08 As a Public Safety Dispatcher, would you be willing and able to undergo a thorough background investigation, including but not limited to review of: legal documents, police and driving records; credit profile; motor vehicle insurance; and questions made to and comments received from family members, spouses, ex-spouses, neighbors, business references, etc.? Yes No Required Question Agency City of Placentia Address 401 E. Chapman Avenue Placentia, California, 92870 Phone 714-993-8141 Website