Job Description

Under supervision, the 1428 Unit Clerk performs clerical and receptionist duties in a hospital ward or outpatient clinic; maintains clerical data and physical work site in accordance with standard practices; provides support to medical and nursing staff and acts as a liaison between patient and family, medical, nursing and support staff and other hospital departments. The essential duties of this position include but are not limited to:  When assigned to an Inpatient Unit:

• Transposes physicians' and nurses' orders and comments from notes to patients' medical history files;
• Charts patient's vital signs from data supplied by nursing personnel;
• Assists in admission, transfer and discharge of patients by processing clerical forms and notification of persons or other departments concerned;
• Greets and directs visitors, physicians and hospital personnel;
• Assists patients by delivering flowers, menus and mail;
• Places telephone calls for patients;
• Orders personal items from storage upon request;
• Orders newspapers, and performs personal services for patients;
• Receives, attaches, prepares and completes medical forms and cards;
• Answers phones and places calls according to direction or need; AND
• Performs other related duties as assigned/required.

When assigned to an Outpatient Clinical Setting:

• Schedules appointments, acts as receptionist, refers patients to appropriate clinics and locations;
• Acts as liaison between medical and nursing staff and patients;
• Requests and checks medical record charts; processes clinic forms;
• Documents patient visits by inputting information into a computer, and updates demographic information;
• Receives, attaches, prepares and completes medical forms and cards;
• Answers phones and places calls according to direction or need; AND
• Performs other related duties as assigned/required.

NATURE OF POSITION(S): Some positions may require employees to work directly with individuals within locked jails and psychiatric facilities, the homeless population and individuals who may have or may be carriers of infectious/communicable diseases.

Qualifications

EXPERIENCE: Six (6) months of medical clerical experience in a hospital unit, doctor’s office or equivalent. This experience must have been gained within the last three (3) years.

SUBSTITUTION: Completion of a recognized Certified Unit Clerk/Coordinator Program or completion of a recognized Medical Assistant/Clerical Training Program (Health Care Technology Program) may substitute for the required experience.

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

SOME POSITIONS MAY REQUIRE THE FOLLOWING:

1. Ability to be bilingual and biliterate in a language other than English depending on the department’s needs. Eligible candidates will be required to take a bilingual proficiency exam and only those eligible that pass the bilingual proficiency exam will be considered for the bilingual positions. Applicants must indicate on the application the language(s) in which they claim proficiency at the time of filing.
2. Ability to obtain and maintain a security clearance with the San Francisco Sheriff’s Department. Security clearance issued by the San Francisco Sheriff's Department is required prior to appointment in positions with Jail Health Services Division. The security clearance must be maintained and is required for continued employment. Failure to demonstrate and show proof of security clearance may result in dismissal and/or termination of employment.

VERIFICATION OF EXPERIENCE: http://sfdhr.org/getting-job#verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

VERIFICATION OF EDUCATION: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

• TO APPLY TO THIS POSITION START BY BY COMPLETING THE REQUIRED MINIMUM QUALIFICATION SUPPLEMENTAL FORM. YOU MUST THEN COMPLETE ALL SECTIONS OF THE ONLINE APPLICATION.

Additional Information

• APPLICATION OPENING -  October 15, 2021
• APPLICATION DEADLINE - October 22, 2021
• SALARY: $32.35-$39.30 Hourly / $5,607.00-$6,812.00 Monthly / $67,288.00-$81,744.00 Yearly. Click here for more information.

SELECTION PROCEDURES:

MINIMUM QUALIFICATION SUPPLEMENTAL QUESTIONNAIRE (MQSQ) WEIGHT: QUALIFYING Applicants will be required to complete a Minimum Qualification Supplemental Questionnaire (MQSQ) as part of the application process. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the online official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. Responses are final and cannot be changed after submitting the MQSQ. Applicants can click here to complete and submit the MQSQ. 

WRITTEN EXAMINATION (WEIGHT: 100%) Applicants who meet the minimum qualifications will be invited to participate in a Written Examination. Candidates will be administered a written multiple-choice examination test designed to measure the knowledge, skills and abilities in job-related areas which may include but are not limited to: knowledge of medical and pharmaceutical terminology; ability to prepare documents, forms, medical charts and requisitions; decision-making ability; ability to maintain inventory and order supplies; and human relations ability. A passing score must be achieved on the written examination to continue in the selection process. A passing score must be achieved on the written examination to be placed on the eligible list/score report.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

LANGUAGE PROFICIENCY TEST For positions that require bilingual proficiency in a foreign language, candidates deemed qualified who meet the special language condition must pass a departmentally approved language proficiency test prior to appointment. Only those eligible candidates who pass the bilingual proficiency test will be considered for the bilingual position.  

ELIGIBLE LIST/SCORE REPORT: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible lists, shall not be made public unless required by law. However, an eligible list shall be made available to public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be twelve (12) months and may be extended with the approval of the Human Resources Director.

1. Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.
2. Licensure/Certification/Registration:Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.
3. Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.
4. Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.
5. Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.
6. Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test
7. Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights,can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.
8. Exam Type: Entrance

ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO:

• Conviction History
• Disaster Service Workers
• Employee Benefits Overview
• Equal Employment Opportunity
• Information about the Hiring Process
• Copies of Application Documents
• Right to Work
• Reasonable Accommodation
• Veterans Preference

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Juliette Soto at Juliette.Soto@sfdph.org or (415)554-2915.

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Carol Isen - Human Resources Director