Job Description

Under general supervision of a Project Manager, Senior Performance Analysts work with peers, junior analysts and departmental partners across our unit’s broad portfolio of analysis, implementation and performance management projects to improve public services in San Francisco.

Since analysts work on a variety of projects, every day is different. You'll balance three to four projects at a time that might all focus on a key issue area like transportation or homelessness, or you may work on a variety of the most pressing City issues. Your tasks will have a similar variety. You'll plan and assist in facilitating in-person and virtual meetings, spend time working independently on data analysis or writing, or collaborate with a team of analysts and managers on process mapping.

ANALYSIS, DATA VISUALIZATION, AND PERFORMANCE REPORTING

• Design data analysis plans, and gather, analyze and visualize data. Develop dashboards and presentations using spreadsheets and potentially other statistical and visualization programs (e.g., R, PowerBI, and/or ArcGIS). 
• Design, implement and analyze surveys; conduct benchmarking and best practice research.
• Develop standards for measurement and analysis of key City services. Identify and track performance measures to drive departmental decision-making.

TECHNICAL ASSISTANCE AND POLICY PROJECTS

• Develop subject matter expertise in areas such as homelessness, public health, transportation, etc., through research, policy analysis, stakeholder engagement, and analytical projects.
• Engage operational and management staff in service design, including using interviews and workshops to identify and design improvements to operational challenges.
• Develop scopes of work for and monitor consultant contracts to support analysis and implementation of City services.
• Analyze and improve City processes using continuous improvement methods, such as Lean Process Improvement.

FACILITATION AND COMMUNICATION

• Promote inter-departmental collaboration, coordinate Citywide working groups and facilitate City stakeholders to study, design and confirm agreement on initiatives, programs and policies.
• Prepare and deliver reports, infographics, dashboards, and/or presentations to communicate project results to the public and City stakeholders.
• Develop and deliver training material and coach departmental staff to build technical skills.

PROJECT AND PROGRAM MANAGEMENT

• Help develop detailed project plans, including scope and objectives, timelines, and budgets.
• Maintain communication with project managers and clients on project progress, identify issues and problem-solve through the life of the project.
• Be a self-starter who can work independently on multiple projects within an evolving project landscape; serve as the project lead for work products.

DIVISIONAL LEADERSHIP

• May supervise and coach junior staff on a project-by-project basis, including providing on-the-job training, and evaluating staff performance on projects. 
• Work collaboratively with all staff, encourage team members to challenge themselves and learn from each other, and actively contribute to team efforts.
• Recommend operational changes for City Performance and the Controller’s Office and participate in organizational development initiatives, including annual work planning, strategic planning, staff committees, etc.

All positions are in the Controller's Office only.

CITY PERFORMANCE HAS A HYBRID/REMOTE WEEKLY SCHEDULE. STAFF WORK 3 DAYS PER WEEK IN PERSON AT OUR OFFICES IN CITY HALL AND MAY WORK 2 DAYS PER WEEK REMOTE.

We expect this provisional recruitment to result in offers of employment as early as April 2023. 

Applications are due: Continuous, with first review of applicants beginning March 6, 2023

• We will conduct panel interviews and second interviews: end of March and early April 2023
• We expect to make offers: as soon as early April 2023 and possibly into May 2023

Qualifications

TRAINING: Possession of a baccalaureate degree from an accredited college or university in business or public administration, accounting, finance, statistics, the social sciences, English, or a related field.

EXPERIENCE: Two (2) years of experience performing complex policy analysis, project management, public administration, or consulting; functional understanding of local government operations.

SUBSTITUTION: A master's degree in business or public administration, accounting, finance, statistics, or a related field may be substituted for one (1) year of the required experience.

Additional Information

SELECTION PROCEDURES 

The selection process will include evaluation of applications in relation to minimum requirements. Candidates whose qualifications most closely meet the needs of the Department will move forward in the recruitment process.

ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are ONLY accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. FAILURE TO RECEIVE THIS EMAIL MEANS THAT THE ONLINE APPLICATION WAS NOT SUBMITTED OR RECEIVED.

If you have any questions regarding this recruitment or application process, please contact the Analyst, Karena Phung at Karena.Phung@sfgov.org 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.