Job Description

WHAT YOU’LL BE DOING Under administrative direction, this position manages HSH homeless outreach activities, a key component of the department’s response to street homelessness. The Outreach Manager supervises, trains, and evaluates HSH’s outreach staff to support a positive team environment. This position is part of HSH’s Leadership team and works closely with Directors and Managers to implement HSH’s strategic framework. The Outreach Manager will oversee the day-to-day operations of the Homeless Outreach Team (HOT). The Outreach Manager shall work with other City departments involved in outreach, and agencies and programs that provide referrals and/or services to plan, coordinate outreach and ONE System Coordinated Entry intake, track program progress and manage capacity control of the teams. The Outreach Manager will provide the key point of coordination with the Manager of Shelters and Navigation Centers. The Manager will have significant and comprehensive oversight that includes fiscal monitoring, program compliance, and assisting and supporting subcontractors and city partners. The position includes the following responsibilities:

• Manages day-to-day operations of HSH’s Outreach Services including supervising a team of Clinical and Program Supervisors.
• Manage coordinated outreach work across the city in collaboration with multiple city departments and agencies.
• Manages the HSH implementation of all Outreach activities and provides oversight of ongoing Homelessness Response activities including procurement, reports, budgets, work plans, monitoring, staff recruitment, communications, and administrative responsibilities to support the initiative.
• Coordinates with HUD, State of California, and other funders to meet requirements, including preparation of reports and attendance at mandatory meetings.
• Provides direct oversight of Outreach services and contracts within HSH.
• Supports collaboration and information sharing between DPH, HSH, HSA, SFPD, DPW, and other departments, and the agencies or community groups with which they work.
• Develops and monitors Memoranda of Understanding (MOU) and contracts.
• Coordinates budget preparation; prepares reports, memoranda, and correspondence; and maintains statistical records.
• Manages the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs.
• Oversee the staffing for outreach operations for HSH.

Qualifications

MINIMUM QUALIFICATIONS

1.  Bachelor's degree from an accredited college or university; AND
2. Three (3) years of professional experience coordinating an outreach program or a program targeting individuals who have experienced or experiencing homelessness.

DESIRABLE QUALIFICATIONS (The stated desirable qualifications may be used to identify finalists at the end of the selection process when applicants are referred for hiring):

• One year supervising licensed behavior health clinicians

VERIFICATION:   Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES:   After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

MINIMUM QUALIFICATION SUPPLEMENTAL QUESTIONNAIRE (MQSQ) (WEIGHT: QUALIFYING): Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

SUPERVISORY TEST BATTERY (STB) (WEIGHT: 50%): Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325  A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review. Scores attained on the Supervisory Test Battery will be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

TRAINING AND EXPERIENCE EVALUATION (WEIGHT: 50%): Candidates who pass the Supervisory Test Battery will be sent a Supplemental Questionnaire that must be completed by the set date. Candidates will be evaluated on their relative knowledge, skill and ability levels in job-related areas. A passing score must be achieved on the Supplemental Questionnaire in order to be placed/ranked on the Eligible List.  

Additional Information

ELIGIBLE LIST/SCORE REPORT:  A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law.

However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director. 

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf. 

CERTIFICATION RULE: The certification rule for the eligible list resulting from this examination will be Rule of List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

TERMS OF ANNOUNCEMENT AND APPEAL RIGHTS:   Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. FAILURE TO RECEIVE THIS EMAIL MEANS THAT THE ONLINE APPLICATION WAS NOT SUBMITTED OR RECEIVED.

HUMAN RESOURCES ANALYST INFORMATION: If you have any questions regarding this recruitment or application process, please send your inquires to Jason Hammack, HR Analyst, at Jason.Hammack@sfgov.org 

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.