Rent Board Specialist (2975) SF Rent Board
Job Description
The Rent Board Specialist provides information and referrals concerning rental housing management, housing stability, and evictions. The Rent Board Specialist assists San Francisco landlords and tenants to understand their rights and responsibilities under the San Francisco Rent Ordinance; reviews and explains forms and filings submitted to the agency; and participates in public outreach. The Specialist receives a wide variety of public inquiries by phone, mail, email and in person; conducts in-depth interviews with the public; and reviews a broad spectrum of rental related documents. The Specialist advises tenants, landlords, property managers, realtors, attorneys and a range of stakeholders on the requirements of the Rent Ordinance and related rules and regulations, including identifying cases of possible non-compliance and referring parties to the Rent Board petition process or other dispute processes. The position will liaison with public and private agencies, organizations and groups to coordinate effective service delivery.
DESIRABLE QUALIFICATIONS:
Qualifications
EDUCATION:
A Bachelor's degree from an accredited four (4) year college or university with major coursework in public administration, political science, business administration, law or economics AND
EXPERIENCE:
Two years of progressively responsible experience in government, non-profit agency or community organizational work involving the application of laws and ordinances relating, to regulatory functions, planning, real estate, or rent control: or an equivalent combination of training and experience.
SUBSTITUTION:
Additional experience as described above may be substituted for the required degree on a year-for-year basis, up to a maximum of two (2) years. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year. OR; Possession of a master's degree from an accredited college or university in public policy, planning, public administration, or business administration; or possession of a law degree or closely related field may be substituted for the required two (2) years of work experience.
Additional Information
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Please email Kristin Hadley, Senior Human Resources Consultant, at kristin.hadley@sfgov.org should you have questions about the application process. For questions regarding the status of your application or the selection process, please refer to the Selection Procedures section.
SELECTION PROCEDURES
Applicants will receive a confirmation email that their online application has been received in response to every position to which they apply. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Minimum Qualification Supplemental Questionnaire (Weight: Qualifying) - After submitting your application and receiving the confirmation email, you will receive an email with a link to the Minimum Qualification Supplemental Questionnaire (MQSQ). This Questionnaire is designed to obtain specific information regarding an applicant’s experience in relation to the Minimum Qualifications for this position as required for the minimum qualifications review. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Supplemental Questionnaire Evaluation (Weight: 100%) - Candidates who respond to the MQSQ and advance beyond the minimum qualifications review will be prompted to complete a Supplemental Questionnaire. These supplemental questions are designed to evaluate candidates' relative knowledge, skills and abilities in job related areas. This may include but not be limited to interviewing people by phone and/or in person, resolving complaints, explaining laws, policies and/or procedures, and working with governmental agencies. All relevant experience, education and training must be on the application in order to be reviewed in the rating process. Candidates will be placed on the eligible list in rank order according to their final score. Candidates must receive a passing score to be ranked on the eligible list. Once submitted, applicant responses on the Supplemental Questionnaire cannot be changed.
After the eligible list is finalized/adopted, the department may administer additional selection procedures to make a final hiring decision (e.g. interviews, written exercise, etc.). Applicants meeting the Minimum Qualifications are not guaranteed advancement through all steps of the selection process. Certification - The certification rule for the eligible list resulting from this examination will be Rule of Three (3) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. Eligible List - A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be twelve (12) months, and may be extended with the approval of the Human Resources Director. Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see here.
ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO:
PLEASE NOTE:_ All your information will be kept confidential according to EEO guidelines._
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.