Job Description

Duties Include

• Assume technical responsibility for completion of major ServiceNow projects
• Advise IT and business partners on ServiceNow architecture, capabilities, and best practices
• Develop custom applications to automate business processes, including complicated workflows and user interfaces
• Write client scripts to optimize user experience (UX)
• Perform application testing of new and existing products
• Follow agile software development methods to design, build, implement, and adjust projects in rapid, iterative cycles.
• Work closely with business analysts on the ITSM team to translate business requirements into ITSM products
• Teach ITSM business analysts about technically complex elements of ServiceNow administration
• Partner closely with UX analysts to incorporate design thinking and user feedback into ITSM products
• Design and perform system integrations between ServiceNow and other technologies
• Supervise technical elements of system version upgrades to stay within one release version of the latest ServiceNow version (n-1)
• Create sufficiently detailed technical documentation so that peer developers/architects can understand, troubleshoot, and replicate ITSM products
• Advise ITSM team on technical architecture and strategy-level questions related to ServiceNow development

Qualifications

Minimum Qualifications
⚠️Both ① & ② Required Before Applying⚠️

• ① ServiceNow Certification * Either "System Administrator," "Developer," "Architect," "Application Specialist," or "Implementer"
• ② Experience * Five (5) years of total experience working in a technical developer/architect role on ServiceNow projects
  • Including 2 years of this ServiceNow experience:
    • Creating reports
    • Writing client scripts
    • Performing system integrations with other technologies
    • Building complex business process workflows
    • Administering the Service Portal
• One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.

Desirable Qualifications

• Experience in a healthcare setting
• Experience working on ServiceNow projects for a government organization
• Experience with Lean process improvement
• Expertise in web design
• Excellent written and verbal communication skills

Additional Information

SELECTION PROCEDURES
After this job ad is unpublished, applicants will receive a link to submit a Questionnaire to assess their Minimum Qualifications.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications. Only applications that meet Minimum Qualifications can advance.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules or regulations. Clerical errors may be corrected by an amendment at the top of this job announcement.

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others.

• COVID-19 Policies
• Personal Protective Equipment (PPE)
• Medical Examination Prior to Hiring
• Electronic Health Record (EHR)
• Licensure/Certification/Registration
• Note on ICARE

Additional information regarding Employment with the City and County of San Francisco:

• Information about the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Contact
Eliot.Watt@sfdph.org 628-271-6704

We may use text messaging to communicate with you if you include a mobile number in your application. The first message will ask you to opt in to text messaging.

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_ CONDITION OF EMPLOYMENT:_ All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.