Job Description

Reporting directly to the MOHCD Director, the Communications Manager manages internal and external communications to help amplify public awareness of the City’s efforts and to better connect residents to affordable housing opportunities and related services.  The role is responsible for strategic communication planning and execution of media/public relations, digital communications, events, and brand/reputation management. Core duties include:

• Serve as point person for the Mayor’s Office of Communications for affordable housing and community development media/PR efforts, including press event coordination, briefing documents, talking points, and press releases.
• Coordinate MOHCD-related press events with key internal and external stakeholders (e.g., other city departments, developers, community organizations).
• Manage all MOHCD media inquiries and responses, including drafting responses, coordinating approvals, and serving as spokesperson.
• Track and disseminate media coverage to MOHCD leadership.
• Create and maintain MOHCD brand guidelines, templates, and collateral.
• Develop a public awareness campaign for DAHLIA SF Housing Portal: https://housing.sfgov.org/
• Create and maintain internal communication channels to keep employees informed and encourage knowledge sharing (e.g., weekly emails).
• Develop and maintain external communication channels to elevate the voice of residents, such as client testimonial videos: https://sfmohcd.org/testimonials
• Manage MOHCD’s online presence, including websites (sfmohcd.org + sf.gov/mohcd) and social media platforms (Facebook, Instagram, Twitter)
• Collaborate with MOHCD’s data team to create strategies for summarizing and communicating MOHCD’s impact.
• Serve as a member of MOHCD’s management team and advise on strategic communications planning and tactics.
• Coordinate with other city department communications directors and participate in monthly citywide strategic communications meetings.
• Serve as a member of Non-Profit Housing Association of Northern California (NPH) Strategic Communications Council to provide city perspective on regional communication efforts.

Qualifications

Minimum Qualifications:  

• Bachelor’s degree in Communications, Journalism, English and Marketing or relevant field. 
• A minimum of 3 years’ experience in a similar role.
• Proven experience creating targeted content is advantageous.
• Strong knowledge of communication practices and techniques.

DESIRABLE QUALIFICATIONS INCLUDE:

• Exceptionally organized and thorough
• Ability to maintain confidentiality
• High emotional intelligence
• Skilled at knowing what and when to escalate or ask for help
• Calm and effective in an environment which is often fast-paced and unpredictable
• Excellent writing and proofreading skills
• Expert at Microsoft Word, PowerPoint, Excel, Outlook
• Experience at event planning 
• Social media savvy

Additional Information

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Exam Analyst listed at the end this job ad.

SPECIFIC INFORMATION REGARDING THIS RECRUITMENT PROCESS ARE LISTED BELOW:

Classification -  0891 - Mayoral Staff XI

Status - Permanent Exempt Position

Application Opening: Thursday, December 23,2021

Filing Deadline - Friday, January 21, 2022 - 12:01 am

Salary - $97,448 - $ 118,508

ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.