Shelter Service Representative, Animal Care and Control (1434)
Job Description
ESSENTIAL DUTIES INCLUDE, BUT ARE NOT LIMITED TO:
1. Courteously and effectively provides animal care and control services, information and assistance to the public, both in person and by telephone; resolves issues from the public, often under stressful conditions due to the emergent nature of the work.
2. Educates the public about animal issues and responsible pet ownership and promotes a humane and caring attitude towards animals; provides information on pet adoption, spay and neuter services, pet training and other animal-related services; promotes good public relations; provides information on opportunities for volunteer work and donations.
3. Clearly and accurately explains state and local laws and ordinances, departmental policies and procedures, and information regarding pet ownership, licensing, adoption, redemption, surrender and/or other animal-related issues to members of the public.
4. Assists the public to surrender, redeem and adopt animals in accordance with animal control laws and departmental procedures; collects information about animals and persons in accordance with animal control laws and departmental procedures; interviews potential adopters regarding animal adoptions and makes decisions about suitability of prospective adopters; demands independent judgment to follow-up on securing required or additional information, and reunite lost and found animals with their owners or place with a suitable new home.
5. Handles animals humanely and safely; transports animals and wildlife to adoption events, for veterinary care and treatment, and to other animal shelters, humane societies or wildlife centers; may perform a variety of errands and delivery of lab specimens, animals and documents.
6. Records transactions at the animal shelter, including narrative reports of public interactions and contacts; processes a variety of forms; documents information regarding the impoundment, condition, release and/or adoption of animals; produces and maintains accurate records regarding animal shelter office activities; uses a computer to access information in the shelter database, enter and update data, and print out documents, receipts and reports; reconciles invoices for charges to the department.
7. Collect and process information necessary to follow-up and enforce the City’s dog licensing program; issues dog licenses and citations for violations of animal control laws.
8. Collects fees, produces receipts, makes change and balances daily receipts.
9. Receives, records and relays requests for routine and emergency services from the public to appropriate personnel or division; using a two-way radio in accordance with FCC rules, communicates with personnel in the field.
10. Ensures cleanliness and neatness of work area.
Nature of Work: Full-time, usually Monday through Friday, 8:00am - 5:00pm or 9:00 am – 6:00 pm. This position will require applicant to be available to work weekends and holidays whenever necessary to meet operational commitments.
Qualifications
EXPERIENCE:
1. Six months experience providing customer services and information in an animal care and control operation or a related animal welfare/protection facility; OR
LICENSE OR CERTIFICATE:
Possession and maintenance of, or the ability to obtain and maintain, a valid California Class C Driver’s License.
NOTES:
1.One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
A valid out-of-state driver’s license is acceptable during the application process. A valid California driver's license must be obtained prior to appointment and maintained throughout employment.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
VERIFICATION OF EDUCATION AND EXPERIENCE: Applicants may be required to submit verification of the qualifying experience and education, at any point in the application, examination or departmental selection process. Resumes will NOT be accepted in lieu of verification of qualifying experience and education. More information can be found at: http://sfdhr.org/information-about-hiring-process#verification
NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Additional Information
SELECTION PROCEDURE: MINIMUM QUALIFICATION SUPPLEMENTAL QUESTIONNAIRE (MQSQ): Candidates will be required to submit an MQSQ at any point in the application, examination or departmental selection process. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. APPLICANTS MUST ALSO COMPLETE THE PRELIMINARY QUESTIONS. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.
SUPPLEMENTAL QUESTIONNAIRE EXAMINATION (WEIGHT: 100%): Candidates deemed qualified will be invited to participate in a Supplemental Questionnaire examination designed to measure their relative knowledge, skill and ability levels in job-related areas which may include, but are not limited to the following:
Knowledge of: standard office and customer service practices and procedures.
Ability to: deal courteously and effectively with staff, volunteers and members of the public from a variety of cultural and socioeconomic backgrounds, including individuals who may be angry, hostile or distraught; handle problems and respond appropriately to requests for service; use good judgement and maintain composure in difficult and/or sensitive situations; respect right of privacy, maintain confidentiality and exercise tact and sensitivity; evaluate information and make routine decisions in accordance with departmental policies and procedures; effectively prioritize tasks for completion within an established timeframe; maintain effective, cooperative and professional working relationships; speak clearly and effectively in order to communicate work-related information; listen and elicit information; prepare and maintain clear and accurate records and files; make basic arithmetic computations, operate a cash register, accurately handle money and reconcile receipts; learn animal shelter procedures and laws and regulations governing the licensing, quarantining, impounding, care and control of animals; learn the use of the department's computer system to access, input and retrieve work-related information; learn to operate radio equipment in conformance with FCC regulations; learn basic animal handling techniques and the characteristics of different species and breeds of animals.
QUALIFIED CANDIDATES WILL BE NOTIFIED OF THE DATE, TIME, AND EXAM FORMAT IN THEIR EXAM INVITATION.
CERTIFICATION RULE: The certification rule for the ranked eligible lists resulting from this examination will be RULE OF THREE SCORES PENDING AGREEMENT WITH THE UNION. The department may administer additional position-specific selection procedures to make final hiring decisions.
ELIGIBLE LIST/SCORE REPORT: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.
TERMS OF ANNOUNCEMENT: This is a Position Based Test conducted in accordance with Civil Service Rule 111A. Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected and, if so, an amended note will be posted on this official job announcement.
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
SPECIFIC INFORMATION REGARDING THIS EXAMINATION PROCESS ARE LISTED BELOW.
ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO:
EXAM ANALYST INFORMATION: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Breonna Santiago via email to BREONNA.SANTIAGO@SFGOV.ORG.
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.