Fare Collections Receiver – FIT Division - San Francisco Municipal Transportation Agency (9110) - (T00080)
Job Description
Under supervision, performs the sale, collection, receipt, counting, and reconciliation of transit fares, using mathematical calculations and various pieces of machinery and equipment. Performs other related duties as required.
** Examples of Important and Essential Duties**
According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Collects fares from revenue sources, (coaches, subway stations, etc.) using a variety of equipment.
2. Sells fare media and other transit materials to patrons using electronic sales systems.
3.Counts, packages, distributes and delivers fare media and other transit materials to vendors and Divisions; collects and reconciles revenue from sales made by vendors.
4. Counts/sorts coins and currency collected from various locations, using sorting machines; reconciles and balances cash collected from daily revenue and sale of various transit materials, using 10-key adding machines, basic computer data entry and/or currency counters.
5. Collects and provides data related to fare collections and inventory to assist in the preparation of reports, audits, and analyses.
6. Drives/operates various vehicles, such as vans, trucks, and forklifts for the transportation of transit materials and revenues collected.
7. Inspects, cleans, uses and maintains equipment related to the collection and processing of fares.
8. Receives, intakes, labels and inventories lost and found items in order to match items to owners and transfer items to Customer Service Center; disposes of unmatched items.
9. Provides customer service to members of the public in an effort to effectively communicate information regarding fare media sales, lost and found items, and other miscellaneous SFMTA information.
10. Performs related duties and responsibilities as assigned.
Qualifications
** Qualifications**
1. Two (2) years of verifiable full-time experience (within the last 5 years) in the daily collection, processing and balancing of large amounts of cash; AND
2. Possession of a valid High School Diploma, GED or California High School Proficiency Certificate; AND
3. Possession of a valid driver license at the time of appointment; AND
4. Ability to lift and carry containers weighing up to 75 pounds.
Substitution: Completion of two (2) years (60 semester units or 90 quarter units) of education from an accredited college or university may be substituted for up to one (1) year of the required experience.
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the automatic calculation to determine full-time employment.
Note: Must be bondable.
Nature of work requires working in a 24-hours-a-day/7-days-a-week, indoor/outdoor operation with rotating, holiday, and/or weekend shifts; may be required to work in a room with closed circuit television and wear a smock; work outdoors in inclement weather; kneel, stoop, bend and turn in the performance of duties; work with or without the assistance of armed security guards; may be exposed to high noise levels, dust and diesel fumes. Must be able to lift and carry revenue containers weighing up to 75 pounds onto a movable cart and push cart approximately one city block. Must drive/operate a variety of vehicles involved in the collection and transport of revenue from various locations.
Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at How to Verify Education Requirements | Department of Human Resources (sfdhr.org).
Note : Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
_ Selection Procedures_
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Minimum Qualification Supplemental Questionnaire (MQSQ) : Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Written Multiple-Choice Exam (Weight: 100%) :
Candidates deemed eligible and admitted to the examination process will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but not limited to: knowledge of cash handling processes and procedures; math ability; and customer service/human relations ability.
This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.
For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website: DHR Multiple-Choice Test Preparation Manual.
The examination is administered via computer or in paper format. Qualified candidates will be notified of the particular format to be used in their test appointment notification.
Candidates must achieve a passing score on the exam listed above in order to be placed on the eligible list/score report.
Additional Information
** Eligible List**
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be of 24 months, and may be extended with the approval of the Director of Transportation.
Certification Rule : The certification rule for this selection process will be Rule of Three Scores. To find which Departments use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf
Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at Careers with Purpose | City and County of San Francisco (sf.gov)] The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Examinations and Classification Unit, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.
** Additional Information Regarding Employment with the City and County of San Francisco**
• Information About the Hiring Process
• Equal Employment Opportunity
• Copies of Application Documents
• SFMTA Employee Wellness Program
How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process.
1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "9110" into the "Search by class or keyword" field
3. Click the link to open the job ad
4. Click the “Apply Now” button and follow instructions on the screen
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Exam Analyst Information : If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jessica Li, at Jessica.Li@sfmta.com.
JL | CBT-9110-T00080 | Entrance
_ CONDITION OF EMPLOYMENT:_ All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.