Job Description

What You’ll Be Doing

The Department of Homelessness and Supportive Housing has an exciting opportunity for an excellent communicator, experienced project manager, energetic individual who is passionate about solving homelessness for our community. This highly motivated and team-oriented person will lead the Department’s Online Navigation and Entry (ONE) System Project Management team and bring expertise implementing successful IT systems within government for internal and external partners.

The ONE System is an enterprise SaaS (Software as a Service)-based system that supports HSH and its 60+ community-based organizations to provide a single unified system for the City’s Homelessness Response System. The system is intended to:

·        Enforce a common set of Coordinated Entry processes covering: Intake, Appointments, Assessment, Prioritization, Matching, Referral, Placement, and Tracking;

·        Provide ongoing tracking and reporting following initial placement into HSH’s programs including Problem Solving, Outreach, Shelter, Housing, and Care Coordination;

·        Enable federally required Homeless Management Information System (HMIS) reporting and data analytics for performance measures and operational reporting;

The ONE System Project governance is comprised of an Executive Steering Committee (ESC); a Functional Steering Committee (FSC) representing directors from each program division, a Community Partner Advisory Committee; and a ONE System Project Management Office (PMO).  

The ideal candidate will be an excellent communicator with the ability present before the ESC, FSC, CBO partners, COIT and other stakeholders.  At the Functional Steering Committee level, the successful candidate will ensure alignment between the technical and program teams and HSH’s vendor and lead the committee’s work. 

The candidate will lead our project management/business analysis team to develop and document business requirements and lead the project implementation to full functionality. This team will focus on business analysis of functional requirements, documenting workflows and operations, developing training plans and providing reporting for various stakeholders. The teams will be analyzing all incoming project and change request, working closely with our stakeholders to gather and produce an accurate and complete set of business requirement documents which our vendor will rely on to build new system enhancements. 

The Functional Manager is expected to work closely with the team to support our Unit Level Inventory project – a project to build housing component within the ONE System.  Several other major enhancement proposals for the ONE System are in the pipeline.  The candidate will serve as an advisor to the ONE System Project Leader to prioritize system enhancements and develop implementation timelines, goals, and milestones while balancing the implementation plan with emerging business requirements.  The successful candidate will be a good listener with the ability to bridge differences between internal stakeholders and with external users without compromising system functionalities. 

RESPONSIBILITIES:

•        Oversee ONE System project related to the business requirements and analysis, documenting processes and workflows, identifying policy and implementation decisions for steering committee review and approval.

•        Acts as lead intermediary to HSH Data and Performance Team to ensure business requirements and system design meet performance and operational reporting needs.

•        Manage a team of ONE System project managers/business analysts in our end-to-end business requirements gathering effort including the collection of functional and non-functional requirements, and document system design specifications.  Collaborate with our vendor in the development of new system configurations to ensure enhancements were made according to specifications.  Lead the team in system testing, including but not limited to user acceptance testing and regression testing.

•        Oversee a team of ONE System project managers/business analysts to manage all aspects of the ONE System projects.  This includes the preparation, maintenance, and update of project plan as well as documenting milestones.  Lead the team to identify, prioritize, track, escalate, and facilitate the resolution of project issues and risks.   Ability to prepare risk mitigation, communication, and implementation plans.  Conduct project postmortem.  

•        Serve as the primary facilitator at the Functional Steering Committee meeting.  Ability to lead the FSC discussion to achieve consensus and policy recommendations that can be escalated to the Executive Steering Committee for approval.

•        Oversee the creation and execution of implementation plan and collaborate with ONE System Organizational Change Manager on project communications plan.

•        Be grounded in the context of the HSH vision, strategy, provider operating reality, and HMIS requirements.

•        Establish and enforce project management and requirements gathering methodologies, approach, templates, and tools.

•        Organize, schedule, and facilitate standing project team meetings and project status reporting.

Qualifications

MINIMUM QUALIFICATIONS

Applicants must meet the following minimum qualification requirements by the final filing date unless otherwise noted.

Education: Bachelor's Degree

Experience: Experience: 3 years of professional experience leading complex IT implementations, project management and business analysis, with desirable qualification that 2 of those years include supervisory experience.

Substitution: May substitute up to 2 years of education with additional years of experience as described above. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

VERIFICATION OF EDUCATION AND EXPERIENCE

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verication 

NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

TUBERCULOSIS SCREENING: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

All your information will be kept confidential according to EEO guidelines.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

APPLICATION OPEN: Monday, January 10, 2022

APPLICATION DEADLINE: Interested Applicants are encouraged to apply as soon as possible as this announcement may close at any time after 11:59 PM ON FRIDAY, FEBRUARY 11, 2022.

RECRUITMENT ID: PEX-0923-111691

SALARY RANGE: $124,696 to $159,146 annually (Range A)

STATUS: This is a Temporary Exempt (TEX) in Category 18, limited to no more than three (3) years in duration. Category 18 employees are used for special projects and professional services with limited term funding.

INFORMATION ABOUT THE HIRING PROCESS: please go to this link.

SELECTION PROCEDURES: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview. 

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

VERIFICATION OF EDUCATION AND EXPERIENCE: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. 

NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

QUESTIONS: if you have any questions regarding this recruitment, please send your inquires to Timothy Liong, Human Resources Analyst at timothy.liong@sfgov.org.

TERMS OF ANNOUNCEMENT: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

STATEMENT ON EQUITY, DIVERSITY, AND INCLUSION: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

TUBERCULOSIS SCREENING: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO:

Information About the Hiring Process

Conviction History

Employee Benefits Overview

Equal Employment Opportunity

Disaster Service Workers

ADA Accommodation

Right To Work

Diversity Statement

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.