Job Description

APPOINTMENT TYPE: THIS IS A TEMPORARY EXEMPT (TEX) APPOINTMENT. THIS POSITION IS EXCLUDED BY THE CHARTER FROM THE COMPETITIVE CIVIL SERVICE EXAMINATION PROCESS AND INCUMBENTS ARE CONSIDERED “AT WILL” AND SHALL SERVE AT THE DISCRETION OF THE APPOINTING OFFICER. THIS POSITION HAS AN ANTICIPATED END DATE OF DECEMBER 2022 (USE ONLY FOR CERTAIN COVID RELATED POSITIONS)  

WHAT YOU’LL BE DOING

Working within the Rehousing Unit of HSH, the Resource Coordinator supports and assists the guests of the Shelter-In-Place (SIP) Hotels to prepare and follow through with the housing options that are available to them in advance of SIP Hotel transitions or closures. The role involves coordination with the site provider’s Care Coordinators, engagement with guests and collaboration with the overall Rehousing program’s systems.

EXAMPLE OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Treat SIP Hotel guests and site providers with dignity and respect.
• Provide ongoing support to the Care Coordinators with respect to the Rehousing Process.
• Serve as a resource on Rehousing questions.
• Be a point person to handle guest Rehousing questions.
• Seek information via appropriate channels to answer questions.
• Triage ONE System data quality concerns.
• Identify and work to engage with guests who have complex needs.
• Coordinate with Care Coordinators looking for assistance to connect with specific guests.
• Request clinical and/or behavioral health support via the appropriate channels as needed.
• Prepare Rehousing-eligible guests for the Rehousing Process.
• Assist in the communication of placement options with specific guests.
• Facilitate coordinated entry assessments for those guests who still need one
• Have guests in the Pandemic Prioritization Queue (Categories B - D) AND/OR guests eligible for Rapid Rehousing, Flex Pool Scattered Site housing, and Short Term Housing Assistance sign a Rehousing Participation Agreement.
• Upload signed Rehousing Participation Agreements in the ONE System.
• Work with Care Coordinators and Coordinated Entry staff to get Rehousing-eligible guests documents ready
• Check in with guests as to their progress on gathering documents.
• Answer guest questions about documents
• Upload any documents from iFiles, CalWIN, and/or MEDS as available into the ONE System. 
• Scan and upload any documents acquired into the ONE System.
• Have guests sign a Rehousing Participation Agreement after explaining the Rehousing Participation Policy to them, inclusive of the use of translation services and/or auxiliary aids as appropriate.
• Upload signed Rehousing Participation Agreements in the ONE System.
• Track refusals to sign ROIs, Agreements or participate in document readiness in the ONE System.
• Via the Client Engagement team manager, identify and prioritize the work based on building closing dates, the Pandemic Prioritization Queue and other factors that affect the work.
• Maintain good relationships with the site providers, including the Site managers and Care Coordinators. Report any concerns to the Client Engagement manager or your team lead.
• May include additional duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS

Applicants must meet the following minimum qualification requirements by the final filing date unless otherwise noted.

Education: Sixty (60) semester units or ninety (90) quarter units from an accredited college or university OR Experience:

1. Two (2) years of clerical work experience which includes the following: use of computer applications to input and retrieve information; regular public contact to provide assistance or acquire detailed personal or confidential information; and interpreting and applying rules, regulations and policies; OR
2. One (1) year of experience determining eligibility for health and/or social services programs, loans, financial assistance, unemployment or veterans benefits. SUBSTITUTION: Thirty (30) semester units or forty-five (45) quarter units from an accredited college or university may substitute for one (1) year of the work experience under experience requirement number #1.

VERIFICATION OF EDUCATION AND EXPERIENCE: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verication

NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are ONLY accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

OFFICIAL PUBLIC HEALTH ORDER -SHELTER IN PLACE: In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Exam Analyst listed at the end of this job ad.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. FAILURE TO RECEIVE THIS EMAIL MEANS THAT THE ONLINE APPLICATION WAS NOT SUBMITTED OR RECEIVED.

ANALYST INFORMATION: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Nikki Chew and Nikki.chew@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.