Job Description

APPOINTMENT TYPE: Permanent Exempt - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

DEADLINE TO APPLY: March 7, 2022

SALARY: $116,116 to $148,252 yearly

PLEASE NOTE: In addition, applicants must complete the supplemental questionnaire as part of the application process. Please click HERE to complete the questionnaire.

Under general administrative direction, the 9172 Manager II, MTA (Assistant Division Manager) assists in the management of a variety of transit service activities in the San Francisco Municipal Transportation Agency (SFMTA) bus and rail divisions. The incumbent supervises, trains, evaluates, and assigns work to division staff ranging from 100 to 500, and assists with maintaining morale, providing motivation and enforcing discipline. The Assistant Division Manager administers and oversees the daily functions of the division, manages complex special projects, substitutes for other Assistant Division Manager and/or acts as the 9174 Manager IV, MTA (Division Manager) in his/her absence, and performs related duties as required. The 9172 Manager II, MTA (Assistant Division Manager) may be assigned to any bus or rail divisions, and/or to perform special project(s) or other tasks not specifically listed below provided that the assignment is consistent with the level of responsibility of the Manager II, MTA position. The position is subject to twenty-four (24) hour call-back during emergency situations. NATURE OF WORK: Due to the regular schedule and demand of the job, some assignments may require incumbents to work rotating shifts, evenings, holidays and weekends and may be assigned to be on standby status.

ESSENTIAL DUTIES:

• Supervises, trains, evaluates, and assigns work to staff by instructing staff and other personnel; monitors staff compliance with rules and procedures, policies, regulations, practices, equipment/vehicle use; evaluates staff work performance and recommends areas of improvement; schedules and assigns personnel and equipment; and emphasizes safety in the workplace.
• Administers discipline by assisting with re-training, counseling, disciplinary investigations, and Skelly/grievance meetings.
• Writes, reviews, and evaluates a variety of reports, correspondence, and instructions utilizing various computer software programs. Reviews passenger service reports to identify and recommend course of action when necessary.
• Responds to accidents/incidents; conducts interviews and investigations to make assessments and provide instructions and/or recommendations as necessary.
• Serves as a Liaison for the SFMTA. Participates in public relations activities and provides information to internal divisions, other city departments, community groups, and the general public as needed.
• Functions successfully within a team-based environment utilizing excellent customer service and interpersonal skills.
• Leads meetings and coordinates with other management staff.
• Leads efforts in planning, developing, and interpreting/implementing policy. This includes assisting with initiating and/or implementing the smooth operation of daily, routine and special events.
• Coordinates responses to emergency situations. Deploys personnel and handles emergency situations, accidents, or service delays. Takes appropriate actions to restore and/or re-route service.
• Participates in developing goals and objectives for a specific work group including workforce planning.
• Performs other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS:

1. Possession of a bachelor’s degree from an accredited college or university; AND

2. Four (4) years of combined experience in any of the following:

   1. transit operations experience at a public transit agency experience including buses, subways, light rail, commuter rail, trolleys and ferries OR
   2. military experience responsible for ground, air and/or sea transportation, OR
   3. airport or airline operations experience at a commercial aviation airport. AND

3. Two (2) years of the above experience must have been supervisory;

4. Possession of a valid, unrestricted, Class C Driver License; AND

5. Demonstrates basic proficiency in utilizing computer applications related to the work of the assigned unit (to be tested during the selection process or appointment).

SUBSTITUTION: Additional qualifying experience as specified above may be substituted for the required education on a year-for-year basis. One-year (2000 hours) will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units. 

NOTE:

1. This position may require the ability to transport work-related materials and equipment weighing up to 50lbs. 
2. Applicants must meet the minimum qualifications at the time of filing date unless otherwise noted. 
3. One-year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Experience in identifying problems and developing solutions.
• Experience in evaluating staff on work performance and coaching.
• Knowledge or experience in labor relations, discipline process, and contract management.
• Strong leadership skills including ability to identify issues and solve problems effectively.
• Experience in conducting investigations and recommending appropriate action.
• Track record of effective customer service, public relations, and media relations management.
• Experience with regulatory agencies in a transit environment (CHP, FTA, FRA, and CPUC).
• Ability to handle on-site crisis events.
• Knowledge and experience using Microsoft suite of programs: Word, Excel, PowerPoint, Outlook, Access, OneNote, and Teams.

Additional Information

VERIFICATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

SELECTION PROCESS: Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

DRUG TESTING: The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9172 Manager II is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655).  Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing.  All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time.  Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll.  The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.   In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history.  Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules.  SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

For questions or inquiries, please contact: Keaney Chan, Human Resources Analyst at Keaney.Chan@sfmta.com.

All your information will be kept confidential according to EEO guidelines.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.