Clerk – Welfare to Work Division: Human Services Agency (1404 - Clerk)
Job Description
SPECIAL CONDITION: SPANISH LANGUAGE PROFICIENCY – ORAL ONLY (THE SUCCESSFUL CANDIDATE WILL NEED TO PASS A SPANISH PROFICIENCY EXAM)
Under general supervision, the 1404 clerk performs general clerical work of ordinary difficulty and related duties as required. This position in the CalWORKs Program will provide critical clerical support to both staff and clients.
ESSENTIAL DUTIES AND FUNCTIONS
1. Provides assistance to clients in the Service Center at 170 Otis St., utilizing customer service skills for both in-person and over-the-phone inquiries.
2. Files, maintains and retrieves documents, records and correspondence in accordance with established procedures.
3. Codes and indexes documents, records and correspondence. Methods may include color code, terminal digit, numerical, alphabetical and/or chronological order to ensure proper filing and ready access of data.
4. Checks and reviews a variety of documents for completeness and accuracy.
5. Compiles information and data necessary for the preparation of various departmental reports in which judgment may be exercised in the selection of data and materials.
6. Prepares and maintains a variety of reports in which judgment may be exercised in the selection of data and materials.
7. Makes mathematical computations using addition, subtraction, multiplication and division of whole numbers, decimals and fractions.
8. Receives and accounts for moderate amounts of money from the collection of fees and similar sources.
9. Disseminates information and answers inquiries by communicating with the public, departmental personnel and other departments.
10. Operates office equipment, including calculators, photocopying equipment, adding machines, computer terminals, microfiche viewers, fax machines and postage meters.
11. Processes mail: opens, time stamps, sorts and distributes the incoming mail; stuffs and seals envelopes; makes daily pickup and delivery to ensure timely mailing and receipt of mail.
Qualifications
1. One (1) year (equivalent to 2000 hours) of verifiable clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail;
OR
2. Six (6) months (equivalent to 1000 hours) of verifiable clerical experience as described in #1 and completion of a clerical training program (240 hours);
OR
3. Six (6) months (equivalent to 1000 hours) of verifiable clerical experience as described in #1 and 15 semester units (or equivalent quarter units) of coursework from an accredited college or university.
SPECIAL CONDITION: Spanish language proficiency – Oral only (the successful candidate will need to pass a Spanish proficiency exam)
Additional Information
In line with the Official Public Health Order to slow the spread of COVID-19, a “shelter-in-place” has been issued for all San Francisco residents and this order is expected to be in effect until further notice. As a result, the Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.
SPECIFIC INFORMATION REGARDING THIS EXAMINATION PROCESS ARE LISTED BELOW.
ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO
If you have any questions regarding this recruitment or application process, please contact the analyst, Ivy Yeung, by telephone at (415) 557-6205 or by email at ivy.yeung@sfgov.org.
CAROL ISEN, ACTING HUMAN RESOURCES DIRECTOR
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.