Job Description

The Airport Integrated Operations Center (AIOC) will be SFO’s 24/7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators; it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.

The Continuous Improvement Coordinator will serve in the AIOC to bolster the organization’s objective to enhance, advance, and drive all operational activities at SFO. Under the direction of the Operations Planning Team Leader, this position will assist in defining operational problems and opportunities, devising innovative ways to address those problems/opportunities, and shepherding those innovative approaches through the AIOC and the larger SFO landscape to trial and test. Once a viable approach is approved for integration, the Continuous Improvement Coordinator is responsible for designing the pathway to operational process integration while working in partnership with SFO ITT and other identified subject matter experts and involved departments to properly implement the solution. Additionally, this position will define the proper training content and curriculum for new innovations, and partner with the AIOC Training Coordinator to add the training for the new approach to the appropriate AIOC training plans.

The Continuous Improvement Coordinator is an integrated member of the AIOC and is expected to work collaboratively with all AIOC personnel in addition to SFO team members to generate innovative ideas, drive development of identified solutions, and equip the AIOC to effectively and efficiently improve operations planning and the guest experience.

Your Impact:

• Partner with AIOC teams to leverage available data to optimize operations and provide analytical decision-making support to AIOC leadership and sections.
• Critically observe operational response activities to disruptions in the AIOC to determine if there are opportunities to enhance decision making or decrease response times by leveraging data, systems, and processes differently.
• Apply knowledge of Project Management, continuous improvement/quality assurance, and various analytical techniques (e.g., statistics, root cause analysis) to solve complex business problems.
• Coordinate with SFO ITT to develop and/or integrate systems, data schema, and APIs to ensure AIOC data is available to all AIOC personnel as needed for new project implementation.
• Collaborate with AIOC personnel to develop and implement process improvements across the AIOC operation to benefit the guest experience.
• Apply graphical applications models using advanced analytical tools (e.g., Power BI, Tableau, Microsoft SQL, etc.).
• Engage actively with AIOC personnel to integrate new projects into the operating environment.
• Assist in the design of new and/or revised systems and programs, and in the coordination of integration into existing systems and procedures.
• Assist in data collection, distribution, maintenance, analysis, processing, and modeling.
• Develop and provide user training including preparing instruction and technical manuals in partnership with AIOC Training Coordinator.
• Perform other functions outlined in the 1824 – Principal Administrative Analyst job classification.

Qualifications

Education: Possession of a Baccalaureate Degree from an accredited college or university, AND

Experience: Five (5) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Substitution:

Education Substitution : Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

What you'll bring to SFO:

• Operations-oriented personality with experience in data collection, analysis, and visualization tools.
• Ability to holistically evaluate operational responses and plans to identify and develop innovative processes and technology improvements.
• Ability to work effectively and courteously while leading, reporting to, and working alongside multiple different roles.
• Ability to work in a fast-paced environment and respond appropriately in emergency situations.
• Strong understanding of airport operations and trends in airport digital innovation.
• Knowledge of business process management, design, and continuous improvement principles (Lean, Six Sigma Green Belt and/or Black Belt).
• Understanding of change management and ability to implement change using effective and collaborative approaches.

Any stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Please review the articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for further information.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes: Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Additional Information

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HR Information: If you have any questions regarding this recruitment or application process, please contact People Projects Business Partner Apple Castillo at Apple.Castillo@flysfo.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.