Manager I Program Support Operations (PSO) - Human Services Agency (0922)
Job Description
• FULL-TIME
• EXAM TYPE: EVALUATION OF APPLICATIONS
• FILL TYPE: TEMPORARY EXEMPT
• WORK HOURS: WEEKDAYS
• JOB CODE AND TITLE: 0922- MANAGER I
WHO WE ARE
At the San Francisco Human Services Agency we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of three city departments—Department of Benefits and Family Support, Department of Disability and Aging Services, and the Office of Early Care and Education— and are united by our commitment to deliver essential services that support and protect people, families, and communities.
From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.
OUR COMMITMENT TO RACIAL EQUITY
As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.
POSITION OVERVIEW
Under administrative direction, incumbents in this position provide mid-level management functions in the Program Support Operations.
The incumbent in this position makes decisions that impact the daily operations and implementation of policies and procedures for the Program and solve problems requiring analyses of complex issues. The Program Support Operations Manager will typically contact and/or establish working relationships with others managers and staff across the Agency and will coordinate budget preparation, monitor expenditures and provide financial reporting.
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
The essential functions of this position include, but are not limited to:
Managing the Records Management (RM) and Reception Operation (RO) units. Creating a positive work environment by promoting the agency’s vision, mission, and core values. Participating in the recruitment and selection of staff. Establishing performance standards for section staff and completing employee performance appraisals. Directing the allocation of staff to achieve outcomes and measurable goals and enforcing agency policies and procedures.
Fostering career development and professional growth of staff: Ensuring that all staff members are cross-trained to create flexibility of assignments throughout the program. Providing staff members the tools and training needed to perform their job functions Monitoring the work of and providing coaching to staff members to improve performance when necessary. Recommending opportunities that will allow staff members to develop competencies outside of their job responsibilities.
Acting as a project liaison: Working collaboratively with supported programs to plan and implement projects. Working with the agency’s IT staff and/or outside vendors in gathering requirements, development, design, testing, enhancement, and implementation of systems.
Providing highly responsible technical and administrative assistance: Conducting comprehensive analysis of program regulations, rules, and policies and determining their impact. Based on analysis, implementing and documenting new policies and procedures; conducting survey, completing research and statistical analysis, and preparing related reports.
Assisting in budget analysis and preparation: Participating in budget development and coordinating budget preparation. Monitoring workload to establish appropriate level of staffing. Recommending initiatives that promote the vision and mission of the agency and establishing funding needs to implement such initiatives. Identifying equipment, materials, and supplies needed to support operational objectives and estimate corresponding budgetary needs.
Qualifications
MINIMUM QUALIFICATIONS
1. Possession of a baccalaureate degree from an accredited college or university in the field of social work, public or business administration or closely related field;
AND
2. Four (4) years of verifiable professional experience in a public or private Social Services agency or organization performing duties in the areas of public-facing client service provision and records management.
SUBSTITUTION
Additional qualifying work experience as described above may be substituted for up to two (2) years of the required education on a year for year basis. (One year of qualifying work experience is equal to 30 semester or 45 quarter units).
DESIRABLE QUALIFICATIONS
1. Two (2) years of supervisory experience which included knowledge of the Records Management (RM) and Reception Operation (RO) in a public or private social service agency or organization.
CONDITION OF EMPLOYMENT
All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.
APPLICANTS MUST MEET THE MINIMUM QUALIFICATION REQUIREMENT BY THE FINAL FILING DATE UNLESS OTHERWISE NOTED.
Additional Information
Benefits Overview
Equal Employment Opportunity
Disaster Service Workers
Requesting ADA Accommodation
Having a conviction history does not automatically preclude you from a job with the City_._ Learn more here.
GENERAL INFORMATION CONCERNING CITY AND COUNTY OF SAN FRANCISCO EMPLOYMENT POLICIES AND PROCEDURES
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.
COPIES OF APPLICATION DOCUMENTS
Applicants should keep copies of all documents submitted, as these will not be returned.
RIGHT TO WORK
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
NOTE ON PERSONAL PROTECTIVE EQUIPMENT (PPE)
Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.
THE HUMAN SERVICES AGENCY of the City and County of San Francisco shares a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.
If you have any questions regarding this recruitment or application process, please contact the analyst, Carmen K. Lewis, by telephone at (415) 557-5241 or by email at carmen.lewis@sfgov.org.
ISSUED: October 20, 2021
Carol Isen
Human Resources Director
LISTID: TEX-0922-114444
HSA/CKL/415.557.5241
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.