Job Description

APPOINTMENT TYPE: PERMANENT-EXEMPT (PEX) APPOINTMENT. THIS POSITION IS EXCLUDED BY THE CHARTER FROM THE COMPETITIVE CIVIL SERVICE EXAMINATION PROCESS AND SHALL SERVE AT THE DISCRETION OF THE APPOINTING OFFICER.

JOB DESCRIPTION

Under the direction of the Outreach Team Lead, this position will serve as a liaison to San Francisco business, residents, and stakeholders to provide assistance and resources from City government.   

KEY RESPONSIBILITIES  

• Serve as a liaison to San Francisco businesses, residents, and stakeholders by engaging in regular outreach (in-person, virtual, and/or phone) and providing information on relevant resources and programs offered by the City. Outreach efforts include participating in evening and weekend activities.  

• Manage or oversee community outreach work for assigned corridors/neighborhoods 

• Track requests for assistance (data entry) and follow up with businesses, residents, and stakeholders that seek assistance.  

• Track ongoing issues and activities and provide regular updates using qualitative data and, as-needed, quantitative data.  

• Prepare briefing notes for assigned events and activities.  

• Provide staffing to City officials at assigned events and activities.  These activities can take place on evenings and weekends.  

• Collaborate with the OEWD staff to assist businesses, residents, and stakeholders that need issue resolution.  

• Collaborate with OEWD staff to ensure there is a comprehensive understanding of issues facing assigned corridors/neighborhoods and the City resources being deployed in those corridors/neighborhoods.  

• Handle sensitive cases with discretion and tact and respect the right of privacy and maintain confidentiality.  

• Perform related duties and responsibilities as assigned.

Qualifications

DESIRABLE SKILLS AND QUALIFICATIONS 

• Substantial experience in community engagement or community development work in San Francisco neighborhoods.  

• Knowledge of issues facing San Francisco’s diverse small businesses, especially Black, Indigenous, People of Color, and/or other marginalized populations.  

• Experience with deploying, coordinating and leveraging City resources on behalf of marginalized individuals and communities.  

• Ability to work with minimum supervision in a team environment, to meet deadlines and to manage highly detailed work with accuracy.  

• Strong communication, relationship management, analytical, project management, and organizational skills, with experience conveying technical information to clients/the public.  

• Proactive, collaborative, strategic, and solution-oriented.  

• Proficiency in MS Word, Excel, and Power Point. Familiarity with Customer Relationship Management (CRM) systems, (e.g., Salesforce a plus).  

• Fluent in Spanish, Cantonese, Filipino or Arabic: reading, writing and speaking.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

MINIMUM QUALIFICATIONS

1. Possession of a baccalaureate degree from an accredited college or university AND three (3) years of administrative/professional experience in community development, housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR
2. Possession of a baccalaureate degree from an accredited college or university with a major in one of the following fields: public or business administration, urban planning, government, social work, education, finance or criminal justice AND two (2) year of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, criminal justice; OR
3. Possession of a Master's degree from an accredited college or university in public policy, planning, social work, public administration, finance, education, criminal justice, or business administration; AND one (1) year of administrative/professional experience in community development, housing and /or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR
4. Possession of a Juris Doctor degree from an accredited college or university AND one (1) year of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice. SUBSTITUTION: VERIFIABLE ADMINISTRATIVE/PROFESSIONAL EXPERIENCE INVOLVING COMMUNITY DEVELOPMENT, HOUSING AND/OR HOUSING DEVELOPMENT, WORKFORCE DEVELOPMENT, FINANCE, EDUCATION, SOCIAL WORK, CHILDREN/YOUTH WORK, OR CRIMINAL JUSTICE MAY SUBSTITUTE FOR THE EDUCATIONAL REQUIREMENT IN MINIMUM QUALIFICATION #1 ON A YEAR-FOR-YEAR BASIS.

APPLICANTS MUST MEET THE MINIMUM QUALIFICATION REQUIREMENTS BY THE FINAL FILING DATE UNLESS OTHERWISE NOTED.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

APPLICATIONS WILL BE SCREENED FOR RELEVANT QUALIFYING EXPERIENCE AND EDUCATION.  ADDITIONAL SCREENING MECHANISMS MAY BE IMPLEMENTED IN ORDER TO DETERMINE CANDIDATES’ QUALIFICATIONS. ONLY THOSE APPLICANTS WHO MOST CLOSELY MEET THE NEEDS OF THE DEPARTMENT WILL BE INVITED TO CONTINUE ON IN THE SELECTION PROCESS.  APPLICANTS MEETING THE MINIMUM QUALIFICATIONS ARE NOT GUARANTEED ADVANCEMENT IN THE PROCESS.

Additional Information

ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO:

FILING DEADLINE: JANUARY 6, 2023 AT 11:59PM

• Compensation- 9774-Senior Community Development Specialist I
• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are ONLY accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. FAILURE TO RECEIVE THIS EMAIL MEANS THAT THE ONLINE APPLICATION WAS NOT SUBMITTED OR RECEIVED.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

All your information will be kept confidential according to EEO guidelines.

If you have any questions regarding this recruitment or application process, please contact: Anabel Simonelli-Kupelian, Chief People Officer, anabel.simonelli@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.