Job Description

The HOSPITALITY INITIATIVE WORKFORCE PROGRAMS SPECIALIST will be assigned to the Workforce Programs unit’s Hospitality Initiative team to support Workforce programming and services that address the needs of our local communities, with an emphasis on our most vulnerable populations to support them to successfully transition into competitive employment opportunities.

JOB DESCRIPTION:

Under general supervision, performs a variety of activities and duties related to program management and oversight of OEWD’s Hospitality Initiative and support to other Sector Training, and Pilot Workforce programming. Through this role,  Programs Specialist will successfully implement the following (but not limited to) tasks: Program development, planning, implementation and evaluation; conducts program analyses through prepared qualitative and quantitative data and makes recommendations for improvement; Provides capacity building, technical assistance and training for workforce community  and educational  partner staff on workforce programming and data reporting systems; Data reporting and analysis to be formulated and presented in public settings; Engagement and partnership development with stakeholders, labor, employers, community partners and the workforce system to best inform Hospitality Initiative, other Sector Training, and Pilot Programs; and performs related duties as required.

SPECIFIC FUNCTIONS INCLUDE (BUT NOT LIMITED TO) THE FOLLOWING:

PROGRAM DEVELOPMENT, IMPLEMENTATION & ENHANCEMENT:

• Support to oversight of programming under the Hospitality Initiative, other Sector Training, and Pilot programs portfolios in adherence to City’s local plan, regional plan, department procurement process guidelines, funding regulations and stakeholder workforce needs.
• Develops and monitors grantee work plans and performance plans to assure that program models effectively steer the development of successful programming. Plans are in accordance with multiple funding streams guidelines and requirements.  
• Provides support for workforce program research including labor market data, industry trends, best practices, etc. to ensure programming is meeting the real-time needs of industry partners.
• Actively participates and supports in writing procurement content for Hospitality Initiative, other Sector Training, and Pilot Programs, as well as reviewing and rating workforce development proposals for these areas.
• In collaboration with community and educational partners, develops effective program design, client services flow, and necessary reporting procedures to effectively serve and report on priority populations identified through these funds. 
• Assists with sector training program implementation, including coordination with City departments, outreach to identified employers, and connecting employers with workforce resources.

CONTRACT MONITORING, EVALUATION, TECHNICAL ASSISTANCE, TRAINING AND CAPACITY BUILDING:

• Develops tools and methods of evaluating and monitoring effectiveness of programming.
• Through program oversight and formal monitoring visits, lead the coordination of monitoring and evaluating strategies, policies and operations of sector programming to assure that grantees are complying with federal, state and local funding requirements and guidelines.
• Prepares, reviews and executes contractual scopes of work for the disbursement of funds.
• Provides technical assistance, facilitate training and sharing of best practices to workforce partners on programming and data reporting systems.
• Recommends program model or training modifications and adjustments to ensure responsiveness of programming to both employers and job seekers needs.
• Recommends program model or training modifications and adjustments to ensure responsiveness of programming to both employers and job seekers needs and programs are in compliance with funding regulations.

REPORTING, ANALYSIS AND PRESENTING OF DATA FOR OEWD MANAGEMENT, CITY OFFICIALS AND KEY STAKEHOLDERS:

• Collects and evaluates qualitative and quantitative data through reporting systems.
• Prepare monthly, quarterly and ad-hoc sector and program data and program performance analysis to present to for senior management, Workforce Investment Board members, relative stakeholders, OEWD management and City officials. 
• Collects, prepares and presents a wide variety of reports, memoranda and correspondence.
• Reviews and analyzes monthly reports submitted by various community groups, organizations and agencies to ensure contract compliance.

STAKEHOLDER, COMMUNITY, WORKFORCE SYSTEM, AND CITY DEPARTMENTS ENGAGEMENT AND CONVENINGS:

• In collaboration with direct supervisor, lead the coordination and implementation of multiple stakeholders (including employers, non-profit partners, educators, public officials, community members and City Departments), to provide comprehensive service models and address the workforce needs of the Hospitality Initiative, other Sector Training, and Pilot Program constituents.
• Develop strategies for distribution of collateral and various messaging to ensure that local, prioritized and underserved populations are aware of and have tangible access to sector programs.
• Spearhead effective engagement and outreach to diverse populations, including re-entry community, public housing residents, OFA participants, public aid recipients, etc. through diverse partnership development.
• Attend conferences, trainings, meetings, strategy sessions and relevant stakeholder meetings to best inform sector programming through learning practices and networking.

Qualifications

SPECIAL CONDITIONS

Workforce Development – Two (2) years of experience administering or overseeing workforce development programs that involve complex fiscal and programmatic rules and regulations, reporting and compliance as required by local, state and federal regulations.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification

MINIMUM QUALIFICATIONS

These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.

1. Possession of a baccalaureate degree from an accredited college or university AND three (3) years of administrative/professional experience in community development, housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

2. Possession of a baccalaureate degree from an accredited college or university with a major in one of the following fields: public or business administration, urban planning, government, social work, education, finance or criminal justice AND two (2) year of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, criminal justice; OR

3. Possession of a Master's degree from an accredited college or university in public policy, planning, social work, public administration, finance, education, criminal justice, or business administration; AND one (1) year of administrative/professional experience in community development, housing and /or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR

4. Possession of a Juris Doctor degree from an accredited college or university AND one (1) year of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice.

SUBSTITUTION:

Verifiable administrative/professional experience involving community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice may substitute for the educational requirement in Minimum Qualification #1 on a year-for-year basis.

APPLICANTS MUST MEET THE MINIMUM QUALIFICATION REQUIREMENTS BY THE FINAL FILING DATE UNLESS OTHERWISE NOTED.

DESIRABLE QUALIFICATIONS:

• Knowledge and experience developing and implementing hospitality sector workforce programming, distinctly understanding the unique needs of San Francisco neighborhoods and specific vulnerable populations.
• Hold excellent interpersonal, written and verbal communication skills. Extensive experience in writing clear and concise reports, requests for proposals, policies and procedures, newsletters, written memos and directives to a wide range of audience.
• Demonstrated ability to develop and manage multiple relations with multiple stakeholders including: community-based organizations, local officials, employers, labor, industry associations and others.
• Experience working in a government and/or non-profit settings interacting with the development and implementation of workforce programs that serve disadvantaged populations.
• Knowledge of San Francisco’s neighborhoods, local government, workforce development, and social services infrastructures.  
• Knowledge of and direct work experience with federal, state and local funding including (but not limited to): Workforce Innovation Opportunity Act, Community Development Block Grants, Competitive Grant Funds (i.e. Department of Labor) General Fund dollars, etc. Understanding of the regulations and requirements associated with each of these funding streams.
• Understands the unique workforce needs of vulnerable communities to inform sector workforce programming.
• Direct work experience with Hospitality Industry employers to enhance opportunities for training graduates to access sector career pathway opportunities.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Applications will be screened for relevant qualifying experience and education.  Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to continue on in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement in the process.

NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Additional Information

BEHAVIORAL CONSISTENCY QUESTIONNAIRE EXAM (WEIGHT: 100%):

Qualifying candidates will be required to respond to essay-style questions on a Behavioral Consistency Questionnaire Exam in the time frame indicated, and submit their answers as directed. Only qualifying candidates will be emailed specific information about the Behavioral Consistency Questionnaire Exam at a later time.

The questions contained in the Behavioral Consistency Questionnaire Exam have been designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: thorough knowledge of the principles and practices of community development programs; Federal, State and local laws as the apply to such programs; and local government structure; abilities and skills to work with neighborhood organizations and to perform some statistical analysis; ability to apply principles to define problems, collect data, establish facts and draw valid conclusions; write clear and concise reports, recommendations and correspondence; ability and skills to deal tactfully and effectively with representatives of governmental and community organizations; and speak effectively before individuals and groups. The Behavioral Consistency Questionnaire Exam will be rated and scored. Candidates will be ranked on the eligible list based on the scores received on the Behavioral Consistency Questionnaire Exam. Candidates must achieve a passing score to be placed on the eligible list. Candidates will be placed on the Eligible List in rank order according to their final score. The department may administer additional position-specific selection procedures to make final hiring decisions.

APPLICATION DEADLINE: THURSDAY, OCTOBER 13, 2022 - 11:59PM

ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO:

• Compensation- 9774-Senior Community Development Specialist I
• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are ONLY accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. FAILURE TO RECEIVE THIS EMAIL MEANS THAT THE ONLINE APPLICATION WAS NOT SUBMITTED OR RECEIVED.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

All your information will be kept confidential according to EEO guidelines.

If you have any questions regarding this recruitment or application process, please contact: Anabel Simonelli-Kupelian, Chief People Officer, anabel.simonelli@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

All your information will be kept confidential according to EEO guidelines.

Anabel Simonelli-Kupelian, Chief People Officer, anabel.simonelli@sfgov.org.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.