Eligibility Manager – San Francisco Benefits Net and Welfare to Work Services Division- San Francisco Human Services Agency (0923) (125215)
Job Description
SAN FRANCISCO BENEFITS NET
Under general direction of the SFBN CalFresh/Medi-Cal Program Director, the Eligibility Manager supervises, plans and coordinates the operations of a program comprised of multiple units involved in the determination and issuance of public assistance and/or social service benefits. This position may include programs such as, Medi-Cal, CalFresh, CalWORKs, County Adult Assistance Program, CALM/CAPI program, In-Home Supportive Services, and Former Foster Care.
ESSENTIAL DUTIES AND FUNCTIONS
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.
1. Manages programs, operational activities, or projects of assigned section or program area; supervises, trains and evaluates the activities of personnel and/or coordinates and monitors the work of consultants and contractors working for the department; works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division.
2. Monitors the work of and coaches subordinates to improve performance.
3. Evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures of the assigned section/program.
4. Participates in budget development by providing detailed justification and persuasive arguments for proposals or initiatives.
5. Prepares reports, memoranda, and correspondence; and maintains statistical records
6. Assists in developing and implementing operational policies to ensure the efficient operation of section or program.
7. Partners with families, communities, and service providers to build a supportive team that addresses the safety, health, and well-being needs of the client.
8. Conducts comprehensive assessments of safety, risk and protective capacity utilizing designated assessment tools.
9. Maintains case information on applicable computerized case management system(s).
10. Stays abreast of latest polices, initiatives, and best practices by attending trainings, reading literature reviews, accessing various resources and participating in work groups and site teams to contribute to the development of policies.
11. Ensures business protocols, processing times, quality assurance and quality control, are in compliance with applicable federal, state, and local laws/rules/regulations.
12. May testify in Court and adhering to Court protocol in compliance with legal requirements.
13. May prepare correspondence, electronic records and court reports by maintaining well-documented records in a clear and timely manner according to agency procedures.
WELFARE TO WORK SERVICES DIVISION
Under direction of the CalWORKs Program Manager, this position plans, monitors, evaluates, and supervises the Eligibility Section and its Service Center operations in the CalWORKs Program. This administrative oversight includes decision-making, planning, and coordinating the operation and activities of multiple units including those in outstation locations to provide eligibility services, assistance with removal of barriers to employment, and supportive services to CalWORKs applicants and recipients.
ESSENTIAL DUTIES AND FUNCTIONS
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.
1. Provide management functions for the CalWORKs Eligibility Service Center including supervision, decision making, and planning. This includes evaluating and overseeing application processing and eligibility determination and maintenance through various methods, such as incoming phone calls and face to face interviews, and developing outcome measures to ensure goals are met.
2. Coordinate and participate in program activities and meetings with internal, sections, other ESSS programs, as well as other external partner agencies to enhance service delivery and prevent duplication of services; develop and maintain critical internal and external relationships. Work closely with staff and management of other programs and agencies to develop, implement and support departmental goals for CalWORKs families such as reunification, self-sufficiency, and barrier remediation.
3. Participate with Welfare to Work Services Director and other program managers in the development and implementation of program goals and objectives in order to meet deadlines, program compliance with applicable policies and procedures, program performance measures, and corrective action demands when necessary.
4. Evaluate staff performance to solve problems and determine appropriate decisions made in eligibility determination or social services delivery, in accordance with Federal, State, and local laws.
5. Develop processes and policies for CalWORKs program. Work in conjunction with other benefits programs to design supportive programs that will result in San Francisco City/County meeting Federal and State goals and requirements as well as Welfare-to-Work program goals, while providing quality services to clients in need.
6. Evaluate and analyze CalWORKs policies and processes developed internally to ensure compliance with State and Federal regulations, while ensuring the programs are meeting the goals of CalWORKs. This means making sure that needy families in San Francisco are provided the services they need to move toward self-sufficiency and out of poverty.
7. Strategize with internal and external partners to develop barrier remediation programs that will prepare our clients for the workforce and enable them to support their families and maintain stability. This includes working closely with Family & Children’s Services for family maintenance and family reunification, and to coordinate the requirements of each program so that they do not conflict and create barriers to meeting these goals.
Qualifications
1. Education: Bachelor’s Degree from an accredited college or university;
AND
2. Experience: Four (4) years of verifiable experience analyzing programs that determine eligibility for public assistance in a public or private social service agency or organization.
Note: Experience must be equivalent to the City’s Eligibility Worker Supervisor (2907), Hospital Eligibility Supervisor (2909), Program Specialist (2913), Program Specialist Supervisor (2915), or Program Support Analyst (2917).
SUBSTITUTION FOR EDUCATION: A bachelor’s degree may be substituted with experience on a year by year basis (2000 hours is equivalent to one year of experience).
VERIFICATION OF EXPERIENCE AND/OR EDUCATION:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements
NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
SELECTION PROCEDURES:
ORAL/PERFORMANCE EXAMINATION (WEIGHT: 100%):
Candidates who meet the Minimum Qualifications will be invited to participate in the Oral/Performance Examination designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of and ability to manage a unit or program; ability to establish and maintain effective working relationships; knowledge of training and ability to develop and deliver; ability to identify, analyze and report upon activities, issues, and problems and recommend appropriate solutions; written communication ability; knowledge of laws and regulations pertaining to target population.
Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.
A passing score must be achieved on the Oral/Performance Examination in order to continue in the selection process.
The above test component is considered standardized and, therefore, test questions and answers are not available for public inspection or review.
Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
MINIMUM QUALIFICATION SUPPLEMENTAL QUESTIONNAIRE (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Additional Information
ELIGIBLE LIST/SCORE REPORT: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.
To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf
TERMS OF ANNOUNCEMENT AND APPEAL RIGHTS:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO
HOW TO APPLY
Applications for City and County of San Francisco jobs are ONLY accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
• Select the “I’m Interested” button and follow instructions on the screen
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. FAILURE TO RECEIVE THIS EMAIL MEANS THAT THE ONLINE APPLICATION WAS NOT SUBMITTED OR RECEIVED.
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ivy Yeung, by telephone at (415) 557-6205 or by email at ivy.yeung@sfgov.org.
CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.