Job Description

** About the Claims Team**

The Claims Team is a dynamic and collaborative group of attorneys, adjusters, investigators and clerks that investigates and attempts to resolve over 3,000 claims a year. The team investigates incidents (such as vehicle accidents and flooding) that may result in claims being filed against the City. The team pursues affirmative collections actions against those who have damaged City property. The team represents the City in small claims court to defend against claims and pursue collections.

** Claims Investigator Position and Responsibilities**

Under direction, the Claims Investigator is responsible for investigating personal injury and property damage claims involving City vehicles, equipment and utility installations; negotiates and settles claims against the City within prescribed limits; and performs related duties as required. Investigators are required to be on call during business hours in order to respond promptly to emergencies in the City. On a rotating basis, investigators must be available to promptly respond to emergencies on evenings and weekends. City vehicles are available for investigators to perform their duties. Investigators’ specific duties include:

• Investigates all circumstances surrounding personal injury and property damage claims; prepares and compiles detailed reports of all such investigations, including interviews with claimants, doctors, nurses, police officials, attorneys, insurance adjusters and others.
• Negotiates the resolution or settlement of claims within prescribed limits; interviews witnesses at the scene of accidents and secures signed statements related thereto; consults with contractors, officials, technical and specialized personnel, as necessary.
• Makes court appearances and gives testimony relating to claims; confers with City legal representatives in connection with discovery responses and trial preparation for claims involving court litigation; arranges for the presentation of physical documentary evidence for use at trials; makes arrangement for the court appearance of expert testimony at trials.
• Defends the City in Small Claims court.
• Makes regular contact with City employees and the general public concerning investigations.
• Collaborates with the Municipal Transportation Agency, Public Utilities Commission and all other City departments.

Qualifications

** Minimum Qualifications**

Education : Completion of a high school diploma or equivalent

and

Training and Experience : Four years of progressively responsible experience involving investigation and processing of personal injury and property damage claims.

and

License : Requires possession of a valid state motor vehicle operator's license.

** Desired Qualifications**

• A commitment to valuing diversity and contributing to an inclusive working and learning environment.
• The ability to exercise good judgment, multi-task, and meet deadlines.
• Integrity and honesty.
• A good knowledge of or aptitude for learning and understanding City and State laws applicable to personal injury and property damage claims, relevant legal terminology and court procedures.
• A good knowledge of or aptitude for learning and understanding the operations of utilities, vehicles, and equipment used and maintained by City departments.
• The ability to gather evidence in the field and through online databases.
• The ability to prepare for and conduct investigative interviews.
• Strong analytical and writing skills and the ability to prepare investigative reports.
• Strong oral communication skills.
• Claims adjusting and/or insurance investigation experience, especially regarding public agencies.
• Risk Management experience.
• Possession of a private investigator’s license.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the next stage of the selection process. The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to Nikki Chew, Sr. HR Analyst at nikki.chew@sfcityatty.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.