Job Description

UNDER GENERAL SUPERVISION OF THE OPERATION MANAGER/CHARGE NURSE/NURSE, THE 2586 HEALTH WORKER 2 PERFORMS THE FOLLOWING DUTIES IN STREET MEDICINE AND SHELTER HEALTH CLINICS:

• Provides health education, information, and resources to patients and others regarding health and other facilities available to them; assists them in utilizing such services; makes follow-up contact required;
• Serves as liaison between the professional staff and the community;
• Assists in gathering and evaluation data concerning the program which assigned; may perform incidental clerical duties such as keeping records, answering the telephone, and arranging client appointments;
• May transport ambulatory patients between their homes and clinic, hospitals, or other social agencies; may transport staff members to meetings with administration approval; reports malfunctions of the vehicle to supervisor;
• May pick up and deliver supplies and equipment, including high-security pharmaceutical supplies, laboratory tests, and mail;
• Provides clinical support to assigned Navigation Center/Shelter medical staff (supervising clients waiting, organizing patient flow, crowd management);
• Performs clinical duties (e.g.check vaccine fridge temperature and record, check medication and PPE stock, take vitals and record) and collects demographic and chief complaints before being seen by clinic provider;
• Prepares assigned clinics for operations (stocking supplies, ordering and picking up medication) and performs administrative duties as needed. 
• Assists with tracking linkage to primary care (scheduling appointments, reminders, follow up and escorts); arranges client case conferences and in-service with community partners;
• Practices motivational interviewing techniques with individuals to assist them in making changes to improve their health;
• Educates individuals about interventions that may improve their health;
• Works closely with the WPIC teams: Street Medicine, Shelter Health, Urgent Care Clinic, SORT/POET, ETE, + SF HOT case management, dispatch, outreach, and transport staff;
• Participates in clinical and non-clinical team meetings, supervision meetings, case conferences, staff meetings, in-service training, and other staff development activities; and 
• Develops and maintains clear, open, timely, cooperative, and diplomatic communications and working relations with all staff, consumers, and partner agencies.

The 2586 Health Worker 2 performs other related duties as assigned/required.

Qualifications

1. EXPERIENCE: One (1) year of verifiable experience within the last five (5) years, performing a combination of at least two (2) of the following duties:

• serving as a liaison between targeted communities and healthcare agencies; providing culturally appropriate health education/information and outreach to targeted populations;
• providing referral and follow up services or otherwise coordinating care;
• providing informal counseling, social support and advocacy to targeted populations;
• escorting and transporting clients;
• providing courier/dispatcher functions;
• performing pre-clinical examinations of vital statistics, such as measuring a patient's weight, height, temperature and blood pressure; AND

SPECIAL CONDITION: 

        2. Twelve (12) months of homeless programs experience

Substitution: Possession of a Community Health Worker Certificate from City College of San Francisco can substitute for 6 months of experience for minimum qualification #1.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Experience, and training in street outreach and healthcare for homeless individuals with complex mental health, medical, substance use, and social conditions
• Desire to work with homeless population
• Knowledge of community resources and experience in community settings.
• Conflict resolution and de-escalation skills.
• Customer service orientation.
• Excellent problem-solving skills, analytical ability, and skills to handle complex organizational and clinical issues.
• Certification or experience in drug and alcohol counseling
• Excellent oral and written communication skills
• Ability to build strong working relationships with colleagues and community partners
• Ability to work well with diverse staff, collaborators, and patients including cultural, language, sexual identity, gender and other diversity considerations
• Ability to work as part of a team, prioritize and handle multiple tasks and to work independently in a high-pressure environment
• High level of accountability, with the ability to work independently and cooperatively.
• Excellent attendance record
• Bilingual, bicultural in Spanish or Cantonese/Mandarin.
• Previous experience or training in harm reduction 
• Experience and training in street outreach and healthcare for homeless people.
• Experience with electronic health records, documentation, and billing procedures.
• Ability to work with electronic and computer systems including word processing, spreadsheets, databases, presentation, and other relevant software

VERIFICATION OF EXPERIENCE: https://sfdhr.org/how-verify-education-requirements Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

VERIFICATION OF EDUCATION: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. PLEASE BE SURE TO COMPLETE YOUR APPLICATION PRIOR TO SUBMISSION.

Additional Information

SELECTION PROCEDURES:  The selection procedure will include evaluation of the application packet in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. 

1. Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.
2. Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.
3. Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.
4. Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.
5. Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.

ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO:

• Information about the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY:  Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

EXAM ANALYST INFORMATION: If you have any questions regarding this recruitment or application process, please contact the exam analyst at Juliette.Soto@sfdph.org or 628-271-6709

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.