Job Description

_ Recruitment ID: PEX-9172-145256_

** APPOINTMENT TYPE:** Permanent Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

_ Application Opening:_ March 12, 2024

** Deadline to Apply: **March 26, 2024

_ Salary:_ $128,050 and $163,514 annually

** NOTE: A cover letter and resume must be attached to the online application.**

** POSITION DESCRIPTION:**

The Crossing Guard Program is situated within the Livable Streets subdivision. The program manages approximately 200 adult School Crossing Guards throughout San Francisco at over 140 public and private schools. The Assistant Manager position assists the Crossing Guard Program Manager as well as senior engineering management to evaluate and implement the program goals of ensuring that students and their families are able to safely walk to and from school. The Assistant Manager supervises program staff, which includes four full-time office staff and approximately 200 part-time School Crossing Guards, to achieve targeted program outcomes and Agency goals. This position is also responsible for the preparation of program reports, statistical analyses, written and oral responses to staff and senior management, and investigation of complaints about School Crossing Guards or the program.

Examples of Important and Essential Duties

• Supervises and evaluates Crossing Guard Program employees including office staff, field trainers and School Crossing Guards.
• Provides day-to-day oversight and training of full-time program staff.
• Assists with the allocation of staffing resources to ensure adequate coverage during the school year, which includes coordinating relief coverage when guards are absent, prioritizing new corners, and selecting and training new employees.
• Assists with coordinating and monitoring the program budget and approving payroll.
• Identifies, evaluates, and resolves problems relating to citizen and employee complaints, program operations, equipment and performance, and implements a workable and lasting solution.
• Advises employees and provides guidance on the program’s policies and procedures to maintain service levels, increase performance and achieve safer working environments.
• Evaluates, develops, and implements the Crossing Guard Program’s operational policies and procedures in accordance with Federal and State Manual on Uniform Traffic Control Devices (MUTCD), Vehicle Code, Traffic Code; the City and County of San Francisco’s Emergency Response Plan; and other laws and ordinances related to traffic control.
• Updates, implements, and administers field training programs, including both classroom and on-site training, to ensure all School Crossing Guards receive and maintain the skills and knowledge necessary to safely and efficiently assist children and other pedestrians across busy intersections.
• Coordinates field observations, develops new field training programs and monitoring and reporting tools to meet organizational changes; as well as improve upon the techniques used by existing School Crossing Guards.
• Coordinates all personnel performance-related matters for program staff including maintaining attendance reports and vacancy lists; improving and establishing expected standards of performance; preparing and completing mid-year and annual performance evaluations; and recommending disciplinary action as needed per SFMTA guidelines.
• Oversees all aspects of the timekeeping system used by School Crossing Guards, including IT support services for PeopleSoft and Kronos Workforce Ready systems.
• Oversees Leave of Absence and Worker’s Compensation processes, works with employees and Return-to-Work (RTW) Team to coordinate and complete necessary procedures.
• Performs other related duties as required.

Qualifications

Minimum Qualifications:

1. Possession of a baccalaureate degree from an accredited college or university; AND
2. Three (3) years of professional-level experience in program management, administrative services, experience conducting training programs, teaching adults and developing lesson plans, or a combination of the above. Professional-level experience in the functional areas consist of interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations.

Education Substitution: Additional qualifying experience may be substituted for the required education in Minimum Qualifications on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.

Notes:

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.
2. One (1) year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

Desirable Qualifications:

• Possession of a valid California driver's license.
• Fluency in Spanish, Cantonese, and/or Mandarin.
• Experience managing a diverse employee workforce and/or managing employees working in the field at various off-site locations.
• Experience with recruiting, hiring, selecting, training, and developing employees.
• Experience processing payroll and entering personnel information into automated systems.
• Experience planning programs and/or delivering services to communities impacted by social, structural, economic, educational, health, or other disparities.
• Experience collaborating with diverse stakeholders, community groups, underserved or marginalized communities.

Additional Information

** Verification:**

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

_ Selection Process:_
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

For questions or inquiries, please contact: Wilson Hoang, Human Resources Analyst at Wilson.Hoang@sfmta.com.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.