Job Description

Under general direction, the 1092 IT Operations Support Administrator II performs the following essential duties and functions:

• Monitor, operate and enhance moderately complex computers with different and distinct platforms that may include, desktop computers, mobile devices, and communications systems to insure proper functioning, and recommend solutions to correct malfunctions.
• Install and configure computer and/or telecommunications hardware and software; coordinate and schedule hardware repairs; perform routine equipment maintenance; repair and modify various computer and communications systems and related equipment; create user groups and individual accounts.
• Maintain and document scripts and procedures used to enhance existing desktop computer functions.
• Provide problem determination and technical assistance to users; escalate and coordinate problem resolution activities; perform help desk functions.
• Administer remote logon’s system security, data transfers, and other remote activities.
• Research, analyze and test application or system software for compatibility and capability to specific job applications and assignments; may recommend hardware and software purchases.
• Retrieve and download and/or upload data; assist with the transition of data/operations between systems; may provide on-site technical support for information technology equipment.
• May ensure the accuracy of computer reports and data integrity.
• Maintain information technology materials and supply inventories; reconcile discrepancies of service and payments.
• Prepare specifications, may get quotations from vendors.
• Compile, tabulate and generate reports; document procedures and programs; may develop written help materials.
• Perform and monitor scheduled job executions, including system and application backups in archiving tasks.
• Perform work related to security and disaster recovery needs such as system backup and/or restoration, traveling to host site or recovery site, and operating restored systems.
• Drive from one HSA facility to another.

Qualifications

1) EDUCATION: Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]; AND

2) EXPERIENCE: One (1) year of experience performing analysis, installation and technical support in a network environment; AND

3. SPECIAL CONDITIONS:

• Possession of a California Driver’s License; AND
• The ability to lift equipment up to 35 lbs.

SUBSTITUTION: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

VERIFICATION OF EDUCATION AND EXPERIENCE: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

NOTES:

1. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

2. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

Additional Information

In line with the Official Public Health Order to slow the spread of COVID-19, a “shelter-in-place” has been issued for all San Francisco residents and this order is expected to be in effect until further notice.  As a result, the Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

SPECIFIC INFORMATION REGARDING THIS EXAMINATION PROCESS ARE LISTED BELOW.

THIS ANNOUNCEMENT DEADLINE HAS BEEN ADJUSTED TO ACCEPT ADDITIONAL APPLICATIONS:

• APPLICATION OPENING – November 22, 2021
• APPLICATION DEADLINE – December 6, 2021
• COMPENSATION: $35.58-$44.09 Hourly / $6,166.00-$7,642.00 Monthly / $73,996.00-$91,702.00 Yearly

ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

If you have any questions regarding this recruitment or application process, please contact the analyst, John Kraus, by telephone at (415) 557-5856 or by email at john.c.kraus@sfgov.org. 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.