Job Description

The 1402 Junior Clerk position in the Operations Division will serve as an Employment Information Center (EIC) Representative.  The EIC Representative is responsible for supporting the Department of Human Resources front counter operations and various pre-employment programs.  Under immediate supervision, provides quality customer service and serves as a primary contact for DHR employees, City employees, job applicants and the general public.  Performs simple clerical tasks; provides information and services related to employment within the City and County of San Francisco including inquiries related to completing online applications, fingerprinting, examinations, eligible lists, and certifications.

MAJOR, IMPORTANT AND ESSENTIAL DUTIES:

• Provides customer service to DHR, City employees, Departments and the general public on a daily basis in-person, by email, and over the telephone:
  • Assist applicants with the online application process, which includes explaining the recruitment process and navigating through the application.
  • Retrieves confidential information related to Worker’s Compensation claims for medical providers and directs them to the appropriate authorized representative
  • Screens and directs inquiries to the appropriate contact, which may include researching information using various systems and sources.
  • Greets and directs visitors to the appropriate meeting locations per departmental protocol.
  • Immediately report incidents which impact or disrupt daily operations to supervisor and/or management. These types of incidents may include but are not limited to calling security, equipment failure or malfunction, or guests who become upset and/or threatening.

   

• Inspects and distributes U.S. Postal mail and interdepartmental mail, parcels, and packages:
  • Sorts and groups incoming mail for distribution to various units within the department.
  • Receives shipments from UPS, FedEx, and other couriers, which includes examining the packages and properly notifying the recipient of the delivery.
• Provides direct support to the Citywide Fingerprint Program:
  • Receives Live Scan documentation from employment candidates, and reviews for completeness and accuracy prior to processing in preparation of fingerprinting.
  • Verifies candidate’s identification following the California Department of Justice’s requirements for pre-employment fingerprinting and background checks.
  • Reviews daily photo and fingerprint appointments using a web-based appointment scheduler.
• Provides direct support to the Citywide Disaster Service Worker (DSW) Badge Program:
  • Communicates and corresponds with departmental personnel via email, phone, or in-person for DSW badge statuses and inquiries.
  • Maintains an Excel spreadsheet to document and generate reports of pending and processed DSW badges.

Qualifications

Experience: Six (6) months of clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail. 

Substitution: Any one of the following may substitute for the required experience:

• Completion of 15 semester units (or equivalent quarter units) of coursework from an accredited college or university;
• OR Completion of a clerical training program (240 hours);
• OR Completion of an approved City and County of San Francisco Clerical Administrative training program.

Additional Information

All your information will be kept confidential according to EEO guidelines. VERIFICATION Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements NOTE:  Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility or disqualification. HOW TO APPLY: Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, @smartrecruiters.com, and notifications@careers.sf.gov). 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

ANALYST INFORMATION: If you have any questions regarding this recruitment or application process, please contact the analyst Ana Britt at ana.britt@sfgov.org

ADDITIONAL INFORMATION REGARDING EMPLOYMENT WITH THE CITY AND COUNTY OF SAN FRANCISCO:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.