Job Description
A person employed in the Office of Innovation and Technology will actively engage in the skills devel-opment program and on-the-job training with the goal of becoming qualified for one of the department’s Civil Service positions. Employees in this category must be residents of Philadelphia and be at least eighteen (18) years of age. A minimum of a high school diploma or its equivalent is required. An associate degree or other certifications is preferred. The training period in this program is designed not to exceed eighteen (18) months. Specific duties and responsibilities may vary, but there are several core tasks that will be associated with the Technology Apprentice, including: • Monitor and troubleshoot the network • Monitor network hardware to ensure the proper operations of routers, switches, firewalls, and remote technologies • Monitor automated and end-user incident and outage reporting • Document all incoming calls and record the technical issues addressed in each call. Maintain logs of resolutions, communicate about ongoing problems, and use a ticketing system to update information regarding the progress of each call • Assess severity and impact of issues and escalate to proper technical resources when appropriate • Create reports on uptime, bandwidth usage, server utilization, and other key metrics • Run daily, weekly, and monthly report • Provide direct customer support when required • Maintain and update documentation for Operations Procedures
Qualifications
The Technology Apprentice should diagnose and resolve issues using technical abilities, computer knowledge, and analytical skills. The Technology Apprentice must display the following: • Familiarity with networking technology – understanding how networking technologies work and the ability to replace and install routers, switches, and other equipment is vital for the position. • Computer skills – Technology Apprentice will learn computer operating systems, databases, software engineering, and wireless technologies • Customer service – resolving customer networking issues in a timely and successful manner is an essential aspect of the position. • Troubleshooting – troubleshooting skills is essential for this position to determine the cause of network issues • Analytical thinking – analyzing given information about network problems to arrive at real solutions is essential to provide effective resolutions • Communication skills – strong verbal, written, and listening communication skills are essential for effectively communicating with other technicians, management, clients, and vendors
Additional Information
Salary Not to Exceed: $15.00 per hour
Please submit a resume and cover letter with your application. APPLICATIONS WITHOUT BOTH A RESUME AND COVER LETTER WILL NOT BE CONSIDERED.
Did you know?
*THE SUCCESSFUL CANDIDATE MUST BE A CITY OF PHILADELPHIA RESIDENT WITHIN SIX MONTHS OF HIRE
_PLEASE NOTE THAT EFFECTIVE SEPTEMBER 1, 2021 THE CITY OF PHILADELPHIA IS REQUIRING ALL NEW EMPLOYEES TO PRESENT PROOF OF VACCINATION AGAINST COVID-19. _
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx