Job Description

Reporting to the Director of the Zero Fare Program, the Zero Fare Program Data and Evaluation Manager will lead the evaluation and data analysis that is used to support the Zero Fare Program policy and implementation. This individual will conceptualize and execute data analysis needs for the Zero Fare Program, using administrative data and programmatic data from City and external partners. This will involve developing an analytic plan, then generating the appropriate results using statistical software requiring coding, building dashboards, and creating geospatial data products. We are looking for a detail-oriented leader with a passion for data-driven decision making and improving the provision of City benefit programs. This position requires advanced knowledge of statistics and ArcGIS software. This position will work closely with the City’s Office of Integrated Data for Evidence and Action, Office of Transportation, Infrastructure, and Sustainability (OTIS), the Office of Community Empowerment and Opportunity, SEPTA and others.

This Zero Fare Program Data and Evaluation Manager will also support the Zero Fare Team in managing the program enrollment data and associated databases. This may include updating individual member transactions or broader program data needs.

The Zero Fare Program Data and Evaluation Manager will serve as the point on the program evaluation for this pilot project, which include working with external researchers to develop an evaluation plan, study design, and outcomes analysis.

Essential functions

• Conceptualize data analyses in partnership with subject matter experts, technical staff, and identified stakeholders
• Manage analytical deliverables that address program needs for this pilot program
• Coordinate with the Operations Manager, SEPTA and partner organizations to maintain and update the database of program participants and transit card assignments
• Process confidential information in accordance with federal, state, and local regulations
• Access, manipulate, and combine varied datasets, including administrative City data, fare use data, US Census data, and data from other publicly available sources
• Write reproducible code i to clean, combine, and analyze data.
• Manage relationship and coordinate with external researchers to support the design and execution of a rigorous outcome evaluation
• Facilitate data-sharing agreements as needed
• Respond to ad-hoc requests for descriptive data analysis, including producing professional-looking documents or data visualizations
• Performs spatial analysis for reports, graphics, and maps in support of program activities
• Build data models and develop analytical tools that allow for routine reporting of major reports and performance metrics in coordination with leadership and program staff
• Present data analysis to both technical and non-technical audiences
• Establish and maintain strong relationships across City departments and external partners to support program reporting and delivery
• Support the program team’s use of methodological and open science best practices in work products.
• Review literature and identify best practices to inform the development of analytic approaches.

Competencies, knowledge, skills, and abilities

• Rigorous: Driven by thoughtful, quality, and detail-oriented processes, project output, and client/team interactions.
• Organized: Demonstrated ability to manage multiple projects, estimate timelines, rework a project approach based on unforeseen challenges, work well under pressure, and set/meet reasonable deadlines.
• Protective: Values protecting clients’ private information, understands relevant privacy laws, and the has ability to faithfully implement related security policies.
• Excellent communicator : Ability to explain technical concepts to general audiences, explain the logic behind research decisions, craft compelling narratives about data, write and speak clearly, and cultivate effective communication among team members.
• Relationship-builder: Ability to work with a variety of people and personalities, listen and ask questions to identify new inquiry opportunities, and cultivate strong relationships to ensure seamless collaboration and continued project support.
• Curious: Ability to practice active listening, ask questions to get at the root of a problem, be open to receiving/giving constructive feedback, and have a sincere interest in learning new skills or growing old ones.
• Action-oriented: Ability to see opportunities, navigate barriers, be self-directed, and problem-solve solutions that enhance the City’s deliverables, processes, and practices.
• Resilient: Ability to have a sense of humor, learn from mistakes, and/or return to work after experiencing a setback.
• Amplifier: Ability to amplify others’ strengths and successes and operate beyond ego and self-interest.

Work- Life

37.5 hours per week. Our team is currently hybrid with both virtual and in-office days, however the position can opt to come in the office each day if desired.

Qualifications

• Proficiency with at least one statistical programming language, such as R (preferred), Python, SAS, STATA, etc.
• Proficiency in applied quantitative research methods & statistics
• Ability to perform geospatial visualization and analysis (maps, dashboards, etc.), preferably using ESRI’s ArcPro and/or ArcOnline software
• Experience developing data visualizations consistent with the principles of inclusive design
• Experience working with large, relational datasets
• Experience in data management and cleaning best practices
• Familiarity with applied research designs and/or program evaluation
• Strong communication skills, both written and verbal
• Experience managing projects, particularly projects that require collaboration across different groups or teams.
• Education: At a minimum, a Bachelor’s degree from an accredited college or university, preferably in public policy, psychology, sociology, political science, statistics, economics, mathematics, urban planning, or another field of relevance to local government.

Additional Information

TO APPLY: Interested candidates must submit a cover letter, references and resume.

The City of Philadelphia is interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skill sets are transferable. If you feel you’re a good fit, please don’t hesitate to apply.

Salary Range: $75,000 - $85,000

Did you know?

• We are a Public Service Loan Forgiveness Program qualified employer
• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

_ *The successful candidate must be a city of Philadelphia resident within six months of hire_

_ Please note that effective September 1, 2021 the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19._

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx