Job Description

Position Summary:

The Community Resource Corps Program Manager is responsible for the overall management and success of the Community Resource Corps (CRC) AmeriCorps Program. This role involves strategic program oversight, effective leadership of the CRC staff, and ensuring the program's alignment with the broader organizational mission of the Office of Community Empowerment and Opportunity, as well as AmeriCorps. The Program Manager will work closely with the Director of Community Resources to implement CRC initiatives, manage partnerships, and oversee the development and execution of program strategies.

AmeriCorps is the federal agency for national service and volunteerism. AmeriCorps provides opportunities for Americans of all backgrounds to serve their country, address the nation’s most pressing challenges, and improve lives and communities. AmeriCorps works with communities and supports a variety of public-private partnerships and governmental collaborations to address local challenges through service.

Pennsylvania’s state service commission, PennSERVE, is a grantmaking partner of the AmeriCorps agency. PennSERVE awards approximately $12 million in federal funding from the AmeriCorps agency to AmeriCorps programs in Pennsylvania. PennSERVE supports the Community Resource Corps directly in AmeriCorps program development and implementation through targeted training, technical assistance, and monitoring.

The Community Resource Corps AmeriCorps Program aims to:

1. Connect residents to life-sustaining benefits and resources.

2. Serve as a workforce development opportunity for Community Resource Corps AmeriCorps Members.

3. Build the City of Philadelphia’s capacity for strategic community engagement.

The ideal candidate for this role will be a fast paced and innovative problem solver, who excels at building trusting relationships and managing equity centered community engagement programs within low wealth and multicultural communities.

Essential Functions:

This position requires a mix of telework and in-person duties and includes evening and weekend hours. The Manager will complete and/or oversee these standard essential functions:

• Program Leadership and Oversight: Provide leadership for all aspects of the CRC program, including strategic planning, program development, and implementation. Ensure that CRC initiatives are effectively integrated into the larger organizational framework and meet compliance and performance standards.
• Team Management and Development: Supervise CRC coordinators, fostering a collaborative and productive work environment. Provide guidance, training, and support to coordinators and their teams to ensure high performance and professional growth.
• Human Resources Oversight: Oversee all HR functions for CRC AmeriCorps members, including recruitment, conducting background checks, program and benefits enrollment, and overseeing structured onboarding and offboarding processes to ensure compliance and effective member integration.
• Partnership and Stakeholder Engagement: Develop and maintain strong relationships with key partners, stakeholders, and community leaders. Represent the CRC in various forums and engage with stakeholders to enhance program outreach and impact.
• Service Delivery and Community Engagement Oversight: Direct and enhance the CRC's service delivery strategies and community engagement efforts, ensuring goals are met and programs effectively address community needs while fostering strong community relations.
• Financial and Resource Management: Oversee the allocation and utilization of resources within the CRC, including budget management, staffing, and logistical support. Ensure that resources are used efficiently and effectively to meet program goals.
• Performance Monitoring and Evaluation: Implement and maintain systems for monitoring and evaluating program effectiveness. Utilize data and feedback to improve program operations and outcomes. Prepare and present regular reports on program progress to senior management and external stakeholders.
• Risk Management: Identify potential risks to the program and implement appropriate mitigation strategies. Ensure compliance with all relevant regulations and policies.
• Perform any additional duties as described by the Community Resource Corps or Office of Community Empowerment and Opportunity (CEO) related to the goals and activities of the Office and Program.
• Other duties as assigned.

Candidates are encouraged to apply even if they do not have experience in all these areas. The duties, competencies, and qualifications are exhaustive to include the responsibilities of our entire Coordinator team.

Competencies, Knowledge, Skills and Abilities:

• Leadership and Team Management: Demonstrated ability to lead and motivate a team, foster a collaborative environment, and drive team performance toward shared goals. This includes knowledge of workforce development best practices.
• Strategic Thinking and Planning: Strong capability in strategic planning and execution, with the ability to develop and implement effective programs and initiatives that align with the organization's mission and community needs.
• Financial Acumen: Proficient in budget management, financial forecasting, and resource allocation to ensure the program's financial health and compliance with fiscal policies.
• Stakeholder Engagement: Excellent skills in building and maintaining relationships with a variety of stakeholders, including community leaders, partners, and funders, to enhance program reach and impact.
• Communication: Exceptional verbal and written communication skills, capable of effectively articulating program goals, engaging diverse audiences, and advocating for community needs.
• Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and solve complex problems, ensuring data-driven decision-making processes guide program improvements.
• Adaptability and Flexibility: Competent in adapting to changes and challenges, managing multiple priorities, and remaining flexible in a dynamic and complex environment.
• Project Management: Proficient in managing projects from inception to completion, ensuring timely delivery of projects within scope and budget.
• Cultural Competency: Deep understanding of and sensitivity to the diverse cultural, socio-economic, and other various backgrounds of community members and stakeholders.
• Willingness to work a flexible schedule with occasional evening and weekend hours.

Qualifications

To be successful in this role, candidates should have most of these qualifications. We welcome candidates that have non-professional experience in these areas. Lived or volunteer experience is as valuable as professional experience.

Our primary qualifications for this position include:

• Supervisory experience.
• Community engagement experience, preferably in campaign, government or nonprofit settings.
• Relationship management experience.
• Program management experience.
• Understanding of diversity, equity and inclusion principles and trauma informed practices.
• Data management experience, particularly with NGP VAN and peer-to-peer texting platforms.
• Experience in budget management and resource allocation.

Our secondary qualifications for this position are preferred but are not necessary to apply. Those include:

• Experience managing or knowledge about career development programs.
• Existing relationships with community-based organizations and residents in Philadelphia’s lowest wealth communities.
• AmeriCorps service experience.

Additional Information

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $55,000 - $70,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation : City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

_ *The successful candidate must be a city of Philadelphia resident within six months of hire_

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx