Job Description
Position Summary
Philadelphia Parks & Recreation’s Urban Forestry Unit is responsible for planting and maintaining trees in the 10,200 acre park system, planting and maintaining the 117,000 street trees along city streets, responding to tree emergencies in parks and on city streets, and working with residents to develop and implement community-based forestry projects.
The Customer Service and Content Manager is a new position created as part of implementation of the Philly Tree Plan, a 10-year strategic plan for the equitable growth and care of Philadelphia’s urban forest. This position will address communications and cultural barriers to help residents access and use City and partner services, develop and implement communications to highlight the importance of trees to public health and livability in the city, and celebrate the way communities engage with trees. They will also manage customer service staff to provide residents with fast, proactive, and accurate information about PPR’s urban forestry efforts.
Essential Functions
Hire, train, and manage a customer service representative,
Develop a system to monitor, track, and report out on customer service activities,
Along with subordinate staff, answer phone calls and emails from residents and provide information about a wide range of urban forestry topics, including the status of street tree service requests, support for resolving tree-related disputes between residents, available resources and programs, and job/career and volunteer opportunities,
Receive and route complaints about violations to tree protection requirements during development and utility work,
Use PPR’s Forest Asset Management System (FAMS),
Work with partners to develop collateral to inform community stakeholders in advance of public tree work and large capital and restoration projects impacting public trees,
Support Urban Forestry staff in developing outreach and education materials for events and programs,
Support creation of Philly Tree Plan progress reports to track progress toward implementation of the Philly Tree Plan,
Identify and implement opportunities to improve equity and accessibility in communication,
Create and manage urban forestry public awareness campaigns,
Work closely with the Communications Unit to identify opportunities and topics for regular blog posts, op-eds, and other materials to promote urban forestry throughout the year,
Hire and manage consultants as needed,
Manage the TreePhilly website and social media accounts,
Create and send newsletters,
Represent PPR’s Urban Forestry Unit at events and conferences
Competencies, Knowledge, Skills and Abilities
Ability to plan, coordinate, and implement communications, outreach, and education, both digitally and in-person
Proven competency in communicating about environmental and social justice, or demonstrated eagerness to learn
Excellent interpersonal and teamwork skills, including in managing staff
Demonstrated ability to work across teams and address disparate viewpoints
Excellent written and verbal communications skills
Excellent organization and project management skills
Proficient in Wordpress, Canva, Mailchimp, Microsoft Office Suite, Google Suite, Facebook, Instagram, and Twitter
Proactive problem solver
Ability to establish and maintain collaborative working relationships with co-workers and the public
Demonstrated ability to learn from mistakes, ask for help, and accept new ideas or ways of thinking
Qualifications
Three years of experience developing and implementing community outreach, public engagement and/or advocacy strategies (can overlap with subject matter experience)
One year of work or volunteer leadership experience, or equivalent college-level coursework, in urban and community forestry, environmental education, or similar field
One year of staff management experience
Experience managing social media
Additional Information
TO APPLY: Interested candidates must submit a cover letter and resume.
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_ *The successful candidate must be a city of Philadelphia resident within six months of hire_
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.
For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx