Job Description
Position Summary:
The Business Analyst or (Philadelphia Revenue Information System Manager (PRISM) Support Liaison (PSL)) will join an established, experienced, and dynamic team responsible for the continuous improvement of PRISM, the Department of Revenue’s tax software system. The PRISM team works in a supportive and cooperative environment that values asking questions, new ideas, and continuous learning. PSLs develop expertise in a particular functional area of PRISM through teamwork and work with their counterpart subject matter experts in Department of Revenue operational units.
The PRISM Support Liaison is responsible for daily coordination with operations to collect, understand, and analyze information related to the organization and its processes to apply Revenue’s Tax System (PRISM) practicality. Work with the selected vendor to analyze processing problems so the vendor may develop and implement solutions to system issues. The position functions and primary subject matter expert to connect PRISM system functions with practical applications for end users. The position recommends solutions or alternative practices to improve systems or communication, including developing letters for taxpayers. Gathering and organizing information about problems or procedures to be improved and partnering with stakeholders to resolve problems is a significant aspect of the work.
Day-to-day work includes responding to requests for system changes, testing software improvements before they are rolled out, and participating in design sessions for version updates. The PSL team also supports business users directly through consultation, needs assessment, troubleshooting, and training in partnership with the training team.
Essential Functions:
Competencies, Knowledge, Skills and Abilities:
Qualifications
The ideal candidate will have at least three years of experience in a large organization or division involved in revenue collection, working on and/or leading project teams.
Additional Information
TO APPLY: Interested candidates must submit a resume.
Salary Range: $60,000 - $75,000
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_ *The successful candidate must be a city of Philadelphia resident within six months of hire_
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
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For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx