Job Description

The primary duties of the Correspondence Coordinator are to collect, log, read and respond to written and digital correspondence address to the Mayor of Philadelphia. This position reports to the Press & Digital Assistant in the Mayor’s Office of Communications. This is a great opportunity to learn about the work of local government in one of the nation’s largest cities. This position will be based in City Hall.

ESSENTIAL FUNCTIONS

• Receive, read, and respond to a high volume of correspondence (up to or over 1,000+ letters and emails per month) addressed to the Mayor within two weeks
• Draft responses for social media posts directed to the Mayor and City accounts in a timely manner.
• Assist in collecting and sending out press clips on a rotating basis
• Write formal letters on the Mayor’s behalf for special events
• Track common themes in both traditional and digital correspondence and produce a weekly report that helps gauge public opinion.
• Coordinate with the Director of Correspondence to respond to constituent inquiries.
• Answer constituent and media calls and direct calls to appropriate individuals.
• Assist with publishing the Mayor’s daily public schedule and posting press releases on phila.gov
• Support the Press and Digital Assistant with projects as needed.

Qualifications

EDUCATION AND EXPERIENCE

• BA in English, communications, or a related field
• 1-2 years of professional work experience required
• Experience managing and developing organizational systems

COMPETENCIES, KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written, oral communication skills, and phone etiquette. 
• Ability to exercise sound and independent judgement within general policy guidelines.
• Ability to manage daily responsibilities and additional tasks without significant oversight.
• Excellent interpersonal skills.
• Expertise in Microsoft Office (Word, Outlook, Excel) and Google Suite.
• Dedication to constituent and customer service.
• Ability to exercise independent judgement within general policy guidelines.
• Self-starter, hard-working, and organized.
• Strict attention to detail and ability to multitask.
• Positive attitude and willingness to take initiative and pick up new tasks as needed.
• Previous experience working in a government office is a plus but not required.
• Proficient use of WordPress and Mailchimp a plus.

Additional Information

Salary: $40k

What We Offer:

• We are a Public Service Loan Forgiveness Program qualified employer
• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• Comprehensive health coverage for employees and their eligible dependents
• A wellness program that offers eligibility into the discounted medical plan
• Paid vacation, sick leave, and holidays
• Generous retirement savings options

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

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