Job Description

The Community Outreach and Constituent Services Specialist for the Police Advisory Commission plays a key role in the Commission by performing regular outreach to communities to spread awareness of the PAC and increase engagement, among other objectives. This role is responsible for ensuring constituents are served in a coordinated, person-centered approach, particularly as their needs can involve various city departments. The Community Outreach and Constituent Services Specialist will report to the Executive Director to help fulfill the Commission’s mission of providing oversight for the Philadelphia Police Department.

• Coordinate closely with staff to plan strategic approaches for community outreach and engagement on behalf of the Commission.
• Ensure that constituents are served in a respectful and coordinated manner when their needs involve various city departments.
• Assist residents in communicating with Philadelphia Police Department personnel to problem-solve when their concerns do not rise to the level of a complaint.
• Establish and maintain effective working relationships with the Philadelphia Police Department’s community relations liaisons and other city departments.
• Maintain productive relationships with stakeholders and community leaders
• Develop recommendations for programmatic and operational modifications for the Commission and/or Philadelphia Police Department, as they arise.
• Manage and lead all community outreach initiatives and programing for the Commission.
• Assist with the coordination of the Commission’s monthly community meetings, establishing potential speakers and community partners.
• Engage the community through outreach to facilitate communication and understanding between the public and the police. 
• Help to maintain transparency between the Commission, the Police Department, elected officials, and the public.
• Other responsibilities as assigned by the Executive Director.

COMPETENCIES, KNOWLEDGE, SKILLS, AND ABILITIES

• Strong organization skills, including the ability to handle simultaneous priority projects and meet established deadlines.
• Experience working with the public, or a related field.
• Good communication and listening skills, capable of influencing others and keeping others informed.
• Ability to creatively problem solve with persistence.
• Ability to perform regular street outreach and comfortability in working within all neighborhoods of the City of Philadelphia.
• Values and encourages diversity of thought, background, and perspective.
• Experience and fluency in MS Office software programs, including Word, Excel, and PowerPoint. 
• Valid driver’s license required.
• Ability to be outside in various conditions for extended periods (i.e. summer, winter, snow emergencies).
• Helpful, respectful, approachable, and team-oriented; committed to building strong working relationships and a positive work environment. 
• Receptive to feedback.

Qualifications

• Minimum of 5 years of relevant combined education and/or experience in related field.
• Minimum of 3 years of experience in community outreach, community engagement, constituent services, or a related field.
• Experience leading programs and project management is a plus.
• Fluency in other languages is not a requirement, but a plus.
• Knowledge of Philadelphia and communities of Philadelphia a plus.

Additional Information

Salary: $65-70k

Please submit a resume and reference list with your application

DID YOU KNOW?

• We are a Public Service Loan Forgiveness Program qualified employer
• Employees are eligible for a 25% tuition discount program (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available

PLEASE INCLUDE A RESUME AND COVER LETTER AND BRIEF WRITING SAMPLE WITH YOUR APPLICATION.

As a condition of employment with the City of Philadelphia, employees starting employment on or after September 1, 2021 must be vaccinated. 

*Successful candidate must be a city of Philadelphia resident within six months of hire.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to pchr@phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx