Usher/Ticket Taker Working TitleEvent Staff Department/DivisionConvention and Visitor Bureau - Virginia Beach Convention Center Job TypePart Time -Requisition ID: 25127 Work Location: Convention & Visitors Bureau - Convention Center Pay Range: H.3023, $8.50 Starting Salary: Minimum of the Pay Range Work Schedule: Varied according to event schedule Part Time Hours/Wk: Varied according to event schedule Application Deadline: 4/29/18 Job Duties: -Greet patrons at Convention Center entrances -Verify tickets/Wristbands for proper events -Perform ticket taking/scanning at main doors -Direct patrons to the correct rooms/halls in the building -Answer general questions in reference to events, the facility and Virginia Beach restaurants, attractions, historical landmarks -Provide basic security at facility doors while checking identification of patrons and vendors both entering and exiting the building -Assist with informing patrons and vendors of building policies and procedures while also enforcing said policies -Ability to work with Duty Managers, Security, EMT staff and city Police with crowd management during heavily attended events -Excellent verbal communication skills with both internal and external customers -Will serve as a host/hostess in main areas during events; provide coat check service to patrons during inclement weather and other duties as needed on a group by group basis -Position is subject to varied climates during certain events -Must wear a provided uniform in accordance with Convention Center uniform policies -Excellent customer service skills -Resolve customer conflicts in a calm and helpful manner -Ability to stand for extended periods of time as well as sit, crouch, bend or kneel -Ability to withstand loud entertainment -Ability to work in low light conditions -Must be able to get along with co-workers and work as a team -Other duties as assigned Minimum Requirements High school graduate/GED. One year experience in public service working with large groups of people in a venue of similar capacity preferably in ticketing, usher, customer service or event staff Special Requirements Flexible schedule including days, nights, weekends and holidays with an emphasis on weekdays. Computer proficiency for web based training as well as basic computer knowledge of email and internet browser. Must complete and pass Trained Crowd Manager program approved by the Convention Center within two months of hire and maintain certification.Must complete FA/CPR/AED training within four months of hire date and maintain certification. In addition to the minimum requirements, the ideal candidate for this position will have experience listed in the preferences below. Candidates with the preferred experience should ensure the information is provided in the application. Official City Job Description: No job description available for this position Minimum Requirements: No job description available for this position Additional Requirements: DMV Transcript: CDL: Not Required DOT History: CPS Check: Not Required Physical: Not Required Respirator: Not Required Polygraph Review: Psychological Screening: Attachments Required: Preferences: Face to face customer service; computer proficiency; Experience with events; Experience with crowds; Ability to demonstrate patience, courtesy and tact in dealing with the public at all times; conflict resolution; Ability to provide general information concerning Virginia Beach lodgings, attractions, historical landmarks, recreation facilities and restaurants; Experience working with a team Special Instructions: -Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete. -You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, pleasetake a screen shot orprint using your browser's printing capability. -Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit. -Please provide a copy of any certifications or related professional licenses. -If selected for this position you may be required to submit official transcripts from all accredited colleges or universities listed on your application. Forward your *OFFICIAL transcripts from your accredited colleges or universities to: Department of Human Resources 2424 Courthouse Drive Municipal Center, Building 18 Virginia Beach, VA 23456 Current City of Virginia Beach employees who have their official transcripts from their accredited college or university in their personnel file will not have to provide another transcript to the Department of Human Resources. *All higher education institutions must be accredited by an agency recognized by the US Department of Education. VRS Contribution:All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction. Back