Job Description

The Ideal Candidate is:

• Culturally competent: Demonstrate ability to effectively apply best practices to implement violence prevention and intervention strategies within communities disproportionately impacted by trauma and violence.
• Knowledgeable of local resources: Maintain resources in employment and support services information to individuals in high-risk populations.
• An excellent communicator: Should be able to effectively communicate with high-risk, high-need individuals.
• Independent: Takes initiative to act without direction ensuring that stakeholders are engaged and actively involved.
• Diligent and ethical: Will be expected to demonstrate diligence and a strong work ethic, which will contribute to effective performance in this role.
• Familiar with San Francisco’s target populations: Should possess knowledge of the various target populations in San Francisco, including group populations in neighborhoods and communities with an awareness of community and street violence issues.

Definition:

The Restorative and Preventative Services Division 0922 Citywide Violence Response Manager serves as department lead for the APD Community Response Network Initiative and day-to-day program activities and operations. The position coordinates with partner departments primarily the Department of Children, Youth and Their Families, the Department of Public Health, and the San Francisco Police Department on shared goals and outcomes. Coordinate with the department’s Reentry Division, Pretrial Services, and ADM/Finance Division to incorporate contracting and Controller’s Non-Profit Guidelines. Coordinate with contracted CBO Program Directors to ensure they are meeting city requirements, contracting goals and outcomes. Serve as community liaison and reentry services coordinator. Supervise an 1823 Senior Administrative Analyst and 8452 Criminal Justice Specialist, and 8529 Probation Assistant, and other subordinate staff.

The San Francisco Adult Probation Department is looking for a candidate who is culturally competent, and community centered with experience in responding to and collaborating within community to build capacity in prevention, intervention, barrier removal, employment, and supportive services for high risk and need communities. This is a public facing position, and the ideal candidate must also be able to effectively communicate, connect, and bring focus to the specific needs of individuals from communities disproportionately impacted by trauma and violence.

Must be able to work flexible hours, which may include nights and some weekends.

Various Shifts:

• 7am-4pm
• 3pm-11pm
• On-Call 11pm-7am

Examples of Important and Essential Duties

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

• Ensure case management services are effectively being provided to high-risk adult clients.

• Use evidence-based practices to provide strategic direction to the APD prevention efforts.

• Maintain high visibility and engagement with the community and represent APD in various community groups, interdepartmental meetings and taskforce, and initiatives

• Assist in providing, monitoring, and coordinating the provision of comprehensive services to victims and witnesses, and those impacted by violence.

• Identify, pursue, and respond to grant funding opportunities that support organizational goals and strategic priorities

• Help to develop policies and procedures that further the city’s mission of reducing and preventing violence, especially in vulnerable communities at highest risk for gun violence and interpersonal violence.

• Support the oversight functions of APD as it relates to the operations of violence prevention programs offered or supported by the city and county of San Francisco.

• Advance priorities through legislative or policy advocacy at the local, state, and/or federal level.

• Work collaboratively with city departments involved in violence prevention efforts to ensure comprehensive and effective strategies are being implemented city-wide.

• Improve the coordination and accessibility of community-based violence prevention services to ensure effective delivery to individuals and groups in need.

• Support APD’s work to seek and obtain public and/or private funding opportunities for the purposes of furthering violence prevention work.

• Prepare and/or review reports and surveys of victims and those impacted by violence for the Chief or other audiences as needed.

• Work closely with department directors or authorized staff, and outside partners to explain or coordinate plans for proposed programs and initiatives.

• Consult and/or coordinate with other public safety agencies in regard to violence prevention strategies.

• Develop and perform community education and outreach in different settings and mediums.

• Respond to requests for assistance (technical assistance, referral information, etc.) from government and non-governmental organizations.

• Lead APD VR Team in applying a public health model to violence prevention in San Francisco.

• Maintain collaborative relationships with community partners.

• Design, implement, and conduct ongoing processes and outcome evaluation for prevention strategies and project implementation.

• Develop and maintain continuous quality improvement and evaluation plan.

• Develop and conduct community education on public safety issues.

• Run public awareness campaigns and coordinate associated outreach events.

• Oversee and execute administrative tasks such as drafting/approving Memorandums of Understandings, check requests, etc.

• Ensure APD’s community work ties in with APD’s direct service work.

• Provide crisis intervention, follow-up, support, advocacy, information and referrals to victims both in-person and over the phone.

• Conduct check-ins with clients and provide necessary follow-up advocacy.

• Provide advocacy on behalf of clients working with community-based systems such as law enforcement, courts, social services, mental health providers, substance abuse services, etc.

• Identify resources within the community and maintain good working relationships with community programs aiding clients.

• Develop and maintain performance measures in collaboration with the research director and create distribute, collect and analyze client surveys.

• Work with CCSF agencies, housing advocates and housing coordinators to clients to find and secure long-term housing.

• Work with non-residential and residential clients to find and secure employment.

• Maintain client records.

• Provide assistance with other direct services components of programming as needed.

• Perform all additional tasks assigned and needed.

A Few Reasons You Might Love This Job:

• You will have the opportunity to make a positive impact on the lives of individuals at high risk of violence and help them navigate through challenging circumstances.
• You will work collaboratively with staff and coordinate service delivery across systems and agencies. This teamwork fosters a supportive and enriching work environment.
• You will work with high-risk individuals in challenging situations that can be demanding, but it also offers immense rewards when seeing positive changes and transformations in the lives of clients.
• You will have the ability for professional growth and development. Case managers have the chance to develop their crisis counseling skills, life coaching abilities, and knowledge of local employment and support services

Qualifications

How to Qualify

Minimum Qualifications:

Education: Possession of a baccalaureate degree from an accredited college or university.

AND

Experience: 3 years of full-time experience managing and executing operational plans, designing, implementing, and/or evaluating evidence-based violence prevention programs.

** Substitution:**

May substitute up to 2 years of education for Bachelor of Art degrees with additional years of experience at a demonstrated professional level duties in functional areas such as: community program/office/operations management, budget development and/or administration, or contract/grant administration may substitute for the required education on a year-for-year basis. One (1) year (2000 hours) of qualifying experience will be considered equivalent to thirty (30) semester units or forty-five (45) quarter units.

Desired Competencies:

• Adaptability & Resilience: Adjusts effectively to changing situations while maintaining composure, stability, and sound judgment under pressure.
• Communication Skills: Demonstrates strong listening, oral communication, reading comprehension, and writing skills to engage and inform diverse audiences.
• Critical Thinking & Problem Solving: Analyzes information objectively, evaluates situations logically, and resolves conflicts through sound decision-making and mediation.
• Professionalism & Service Orientation: Applies technical expertise with integrity, ethics, and a strong customer focus to support individuals and promote positive outcomes.
• Collaboration, Safety & Inclusion: Works effectively in teams, prioritizes safety, and values diverse backgrounds to foster a respectful and supportive environment.
• Two years of supervisory experience

** Verification**

Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applicants must meet the minimum qualifications requirement by the final application deadline unless otherwise noted.

What else should I know?

** Selection Procedures**
The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates’ job-related knowledge, skills and abilities. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to evaluate candidate qualifications. This typically includes an oral interview and/or a written or performance exercise.

If this becomes necessary, only those applicants whose qualifications most closely meet the Department needs will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply:

1. Your application MUST include a resume. To upload, please attach using the "additional attachments" function.
2. You may contact Janet MacEachern via email at Janet.maceachern@sfgov.org with questions regarding this opportunity.
3. Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

For best practices on the application process, please visit Apply for Jobs in the City and County of San Francisco Best Practices Guide. Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.