Description & Requirements

Maximus is seeking a Clinical Program Manager to provide clinical leadership and oversight for the Iowa CSA program, ensuring the delivery of high‑quality, timely, and compliant clinical assessments. This role leads the day‑to‑day operations of the clinical assessments team, ensuring clinical workflows and contact SLAs are met and assessments are completed accurately and within required timeframes. Serving as a clinical subject matter expert, the Clinical Manager supports assessment quality, consistency, and adherence to program standards while guiding clinical staff and addressing complex clinical questions. This position partners closely with senior leadership, IT, and internal stakeholders to identify system or workflow gaps, resolve issues impacting clinical operations, and implement process improvements that support effective clinical service delivery and contract compliance.

Position is contingent upon contract award.

This is a fully remote position; however, candidates must reside in the state of Iowa and be willing to travel up to 10% to Des Moines based on business needs.

About the Program:

The IA CSA (Iowa Core Standardize Assessments) will conduct clinical assessments for individuals seeking enrollment into all Iowa Medicaid Waivers or to conduct clinical reassessments for Medicaid Waiver Recipients.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- Competitive Compensation -Bonuses based on performance included!

- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- Unlimited Time Off Package - Enjoy UTO, Holidays, and

extended sick leave, along with Short and Long Term Disability coverage.

- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- Tuition Reimbursement - Invest in your ongoing education and development.

- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:

- Supervise a designated team of unit staff

- Responsible for the training and development of unit staff

- Monitor the activities, schedules, productivity and work product results of the assigned unit

- Review clinical documentation including pending denials for each assigned staff member in real-time

- Collect QA information from assigned staff

- Disseminate policy, protocol change, and ensure implementation

- Lead regular team meetings and act as the point-person for assigned staff

- Conduct scheduled and random post-assessment home visits to ensure customer satisfaction

- Promote project image and goals through public speaking engagements and local professional presentations

- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position

- Perform other duties as may be assigned by Management

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- Bachelor’s degree in Human Services, Business Administration, Healthcare Administration, or a related field

- Residency in the state of Iowa required

- Minimum of 3-5 years of experience conducting clinical assessments

- Minimum 1-2 years of progressive management experience

- Proficiency in Microsoft Office applications

Preferred Requirements

- MBA or Master's degree in Social Work

- Proven ability to build, maintain, and strengthen client relationships

- Experience overseeing program operations and managing Service Level Agreements (SLAs)

Home Office Requirements

- Maximus provides company-issued computer equipment

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .

Minimum Salary

$80,000.00

Maximum Salary

$110,000.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.