Human Resources Services Representative
HR Services Representative Coffee & Bagel Brands - Minneapolis, MN 55429 Address: | 3900 Lakebreeze Ave N , Brooklyn Center, Minnesota 55429 | At Coffee & Bagel Brands, our team has a common set of values that we call our Purpose & Heart. These are the behaviors that guide how we work, how we treat each other and how we treat our guests. Our goal is to create Bright Spots for each other and our guests every day. A Bright Spot is all about making someones day and putting a smile on their face! Coffee & Bagels Brands is Caribou Coffee, Einstein Bros. Bagels, Noahs New York Bagels, Brueggers Bagels and Manhattan Bagel. We are your friendly neighborhood gathering place for good conversation and great food. Position Mission: The HR Services Representative is responsible for working on a HR Support Line to receive, respond to, and document phone calls and e-mails related to benefits, compensation, payroll, leaves of absence, company policy, performance management, recruiting, compensation, and HRIS topics. This individual will also perform necessary research and work cross-functionally to escalate and resolve issues and questions in an empathetic, professional, and in a timely manner. Responsibilities Include, but are not limited to: * Delivering a high quality and consistent HR service to team members and leaders. * Acting as part of a centralized HR Shared Services team, answer high volume phone calls and e-mails related to Human Resources inquiries and requests with speed, accuracy, and professionalism. * Providing assistance related to HR transactional team member data changes, ensuring accuracy and alignment with organization policies. * Collaborating and working cross-functionally with team members, other HR departments, and various business units within the organization. * Supporting and facilitating HRIS systems transactions/maintenance: applicant tracking, payroll, human capital management, time and attendance, employee files, background checks, e-verify. * Demonstrate ability to understand and apply local, state, and federal employment laws. * Maintaining confidentiality, observe data protection, and associated guidelines where appropriate. * Completing special HR Shared Services projects as needed. Required Knowledge, Skills & Abilities: * Highly detail and results oriented. * Ability to multi-task with excellent time management and prioritization skills. * Ability to maintain strict confidentiality of sensitive information. * Excellent people skills able to build results-oriented relationships; strong partnering skills. * Must be goal-driven, responsive to deadlines, team player. * General knowledge of various HR laws and practices. * Comfortable taking inbound calls in high-volume setting. * Strong verbal communication and interpersonal skills needed for problem-resolution. * Ability to address customer concerns while also maintaining adherence to standards. Education/Training/Experience: Required: * Associate's degree or equivalent work experience. * 1 + year experience in Human Resources administration and/or benefits. * Workday or other HR information systems. * Intermediate level skills with MS Office products (including OneNote, Excel and Outlook). Preferred: * Thrives in fast paced environment with changing priorities. * Working knowledge of Benefits, Human Resources, Employee Relations and leave of absence administration.