Child Support Program Specialist - ADMINISTRATOR III Salary $4,200.00 - $6,147.00 Monthly Location Denver, CO Job Type Full Time Department Colorado Department of Human Services Job Number IHA 02845 08/24/2018 Closing 1/10/2019 11:59 PM Mountain Department Information ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ THIS ANNOUNCEMENT IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY ~~~~~~~~ THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL AN ADEQUATE APPLICANT POOL HAS BEEN IDENTIFIED. YOU ARE ENCOURAGED TO SUBMIT AN APPLICATION WELL IN ADVANCE OF THE LISTED CLOSING DATE. About Us If your goal is to build a career that makes a difference, consider joining the dedicated people of the (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer: Employee wellness programs Strong, secure, yet flexible including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans Paid life insurance Short and long-term disability coverage 10 paid holidays per year plus vacation and sick leave Excellent work-life programs, such as flexible schedules, training opportunities, and more Our Culture & Environment... Our vision is that the people of Colorado will be safe, healthy, and prepared to achieve their greatest aspirations. Through our core values listed below, CDHS staff are committed to: Making decisions with, and acting in the best interests of the people we serve, because Colorado's success depends on their well-being Sharing information, seeking input, and explaining our actions because we value accountability and transparency Managing our resources efficiently because we value stewardship Promoting a positive work environment, and supporting and developing employees, because their performance is essential to Colorado's success Meaningfully engaging our partners and the people we serve because we must work together to achieve the best outcomes Committing to continuous learning because Coloradans deserve effective solutions today and forward-looking innovation for tomorrow Office of Economic Security The Office of Economic Security is responsible for coordination and oversight among the Divisions of Employment & Benefits, Food Assistance, Child Support Services, Refugee Services, Low-Income Energy Assistance, and Food Distribution. These divisions collectively manage a significant portion of income support and provide a variety of services to struggling Colorado families. The Office of Economic Security is the designated recipient of the Work Support Strategies (WSS) grant from the Ford Foundation, in partnership with the Urban Institute, Center for Budget & Policy Priorities, and other national partners. In this regard, the Office partners with other offices and divisions within the Department, other state agencies, the Governor's Office, county offices, and client advocacy organizations within the broad purviews of access to and delivery of benefits to families. Overall Function of the Unit The mission of the work unit is to lead the Colorado Child Support Services (CSS) program by fulfilling Federal and State legislative mandates for automated child support enforcement remedies; by providing development and support of the Automated Child Support Enforcement System (ACSES); by providing leadership in completing special Division wide initiatives. The section oversees development of CSS program policies, rules, procedures and State legislation for statewide implementation of the automated enforcement remedies; develops and operates automated data interfaces with other State agencies, private institutions and employers; and provides applicable training to state and county partners. Description of Job What You'll be Doing The purpose of this position is to: Answer a high volume of incoming inquiries from external and internal customers regarding enforcement action for non-payment of child support obligations; Provide guidance to 64 counties to maximize collections through the mass case processing initiatives; Provide advice, technical assistance and guidance to county, state, and private company users to solve operational and enforcement problems and to resolve complaints; Analyze effectiveness of automated mass case processing in relation to the Division's mission, vision and goals; Author and recommend continuous improvement strategies; Implement, maintain, and evaluate child support enforcement performance pertaining to the various automated enforcement initiatives; Monitor the Automated Child Support Enforcement System (ACSES) to ensure the automated enforcement remedies are performing as defined in the applicable business rules; Act as a Subject Matter Expert for two or more of the automated enforcement remedies; Act as the back-up trainer for the State Enforcement Unit; and Make enforcement decisions based on case status, Federal and State law, Federal and State Rules, established policies and procedures. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights What You Must Have in Order to be Considered (minimum qualifications) The Colorado Constitution, Article XII, Section 13 requires that applicants for state classified government jobs be residents of Colorado. A Human Resources Specialist will only review the Work Experience section of the online job application to determine your eligibility of meeting the qualifications for the applied position. Resumes submitted in lieu of the official State of Colorado application form, may be attached but will not be accepted in place of detailed work experience. Do not use "see resume" or "see attached" statements on your application. Education : Graduation from an accredited college or university with a bachelor's degree in Business Administration, Human Services, Public Administration, Social Work, Psychology, Sociology, Information Technology, or a related field. AND Experience : Two years of professional child support experience, which includes the following: Knowledge and use of the Automated Child Support Enforcement System (ACSES), the Automated Enforcement Remedies, and CSeTools. Knowledge and use of Colorado Child Support Statutes, rules and regulations, policies and procedures. Substitutions: A combination of work experience in the occupational field or specialized subject area of the work assigned to the job, which provided the same kind, amount, and level of knowledge acquired in the required education, may be substituted on a year-for-year basis for the bachelor's degree. Additional Education can be substituted for the experience on a year-for-year basis. Conditions of Employment Must possess and maintain a valid Colorado Driver's License and be willing to travel occasionally using a personal or state vehicle to outlying counties for training purposes. Must submit to and pass a background check/fingerprinting. Preferred Qualifications The highly desirable candidate will have: Child Support Program and system experience/knowledge Strong communication and interpersonal skills Ability to work well independently as well as part of a team Ability to exercise flexibility, initiative, good judgment and discretion Good customer service, organizational, time management, and problem-solving skills Essential Competencies To be successful in the position the candidate will have: Analytical Ability Customer Service Skills Decision Making Ability Problem Solving Ability Influencing Skills Negotiating Ability Oral and Written Communication Supplemental Information The selection process will consist of a review of applications against the minimum, preferred qualifications and supplemental questions of this position. Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who will be invited to participate in a Written Exercise. The top scoring 6 applicants will be referred to the Hiring Manager for interview. Applicants will be notified at each phase of the testing process of their status via email. Please be aware the application review is based solely upon the information provided in your application packet, including the work experience and supplemental questions sections of your application. Therefore, it is imperative that you provide extensive detail in these sections of your application. You should specifically address how, and in what capacity, your work experience satisfies the minimum requirements or allowable substitution requirements of this position, as well as the preferred qualifications. Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process. Former employees of the Colorado Department of Human Services (CDHS) who were disciplinary terminated or resigned in lieu of termination must disclose the information on your application and may not be eligible for employment at CDHS. ~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ Any person with a disability as defined by the Americans with Disabilities Act (ADA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To receive the accommodation, the person making the request must present medical documentation that describes the impairment which justifies the accommodation. Because it requires several days for CDHS to evaluate the request and prepare for the accommodation, it is essential for the person who believes he/she may need an accommodation to locate or obtain the documentation that he/she intends to submit well in advance of the assessment date. Failure to provide the medical documentation three days in advance of a comparative analysis could make it impossible for CDHS to prepare for and provide the requested accommodation. To request a reasonable accommodation for this assessment, please contact Bridget Clawson Braaten at 303-866-4373 or or the contact listed on this announcement three days before the assessment date. The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon. 01 Describe in detail your experience with the Automated Child Support Enforcement System (ACSES), the Automated Enforcement Remedies, and CSeTools. 02 Describe how you gained knowledge of Colorado Child Support Statutes, rules and regulations, policies and procedures. 03 Describe in detail your customer service experience. 04 Describe in detail your experience training others. 05 Describe a situation where you made a decision that could have a negative impact on your customer. Describe the process, approach, and parameters used in the decision making process to arrive at a final recommendation. 06 Do you have two (2) years of professional child support experience? Please explain. Required Question Agency State of Colorado Address See the full announcement by clicking the "Printer" icon located above the job title Location varies by announcement, Colorado, -- Website