10490 Bilingual Compensation Insurance Specialist Intern Salary $3,315.00 - $3,978.00 Monthly Location Denver, CO Job Type Full Time Department Department of Labor and Employment Job Number KAA 2613 5/18 Closing 5/11/2018 5:00 PM Mountain * Description * Benefits * Questions Department Information The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace and Colorado communities with a variety of consumer protection and safety programs. This is a values-driven organization, committed to teamwork, collaboration, accountability, adaptability, excellence, integrity and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do. In addition to rewarding and meaningful work, we offer excellent benefits: * Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans * Employer supplemented Health Savings Account * Paid life insurance * Short- and long-term disability coverage
• 10 paid holidays per year plus vacation and sick leave * Discounted RTD EcoPass (Denver Metro locations) * BenefitHub state employee discount program * CafeWell employee wellness program * Excellent work-life programs, such as flexible schedules, training and more Our agency website: Colorado Department of Labor and Employment The State of Colorado is an equal opportunity employer. Description of Job THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5PM ON FRIDAY, MAY 11, 2018 OR UNTIL 75 APPLICATIONS ARE RECEIVED, WHICHEVER OCCURS FIRST. APPLICANTS ARE ENCOURAGED TO APPLY EARLY. Additional pay for bilingual skills Based on business need and available funding, the Colorado Department of Labor and Employment may offer additional pay for positions that have successfully completed training and require bilingual skills. This is considered a temporary pay differential and is not included in base pay. The Division of Workers' Compensation provides consistent and accurate information regarding the Workers' Compensation process is given and to ensure claims are handled smoothly and in compliance with all provisions of the Workers' Compensation Act and the Rules of Procedure. This position is located in the Customer Service Unit and serves as the front line of communication to disseminate accurate information to injured workers, attorneys, insurance carriers, employers, and other interested parties regarding their rights and obligations under the Workers' Compensation Statutes and Rules of Procedure. Serves in an early intervention capacity to facilitate the resolution of disputes between two parties; and to support other units with the Division of Workers' Compensation by fielding questions regarding their area of expertise. Position is required to work directly with the public in person and/or via call center. The primary function of this position is to staff the Workers' Compensation Call Center. Performs other clerical duties as needed. Under direct supervision, this position will perform the following duties. This position will answer phone inquiries and help walk in customers regarding a wide variety of Workers' Compensation issues and acts as a resource for directing callers to various agencies regarding labor-related issues. Utilizes the Workers' Compensation Statutes, Rules of Procedures, the internal computer system, and information provided by parties to facilitate the resolution of their disputes. Refer parties to mediation, pre-hearing conferences, or administrative hearings, as needed. Advise parties of correct procedures to access and make use of these services. Write letters or make phone calls to employers and/or insurance carriers to inform them of their statutory requirements. Assists with identifying their rights and obligations under Workers' Compensation Law. Evaluates the situation by eliciting relevant details from the parties and assist them in completing and filing the necessary documents. Evaluates the validity of the notarization on the authorization for release of information. Investigate new claims where there does not appear to be an insurance carrier. Performs other duties as assigned. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights MINIMUM QUALIFICATIONS: Education and Experience: Bachelor's degree from an accredited institution in a field of study related to the work assignment. Must be fluent in Spanish and English and requires speaking, reading and writing in both languages. Substitutions: Work experience in one or more of the following may be substituted on a year-for-year basis for the required education: public relations, marketing, social work, counseling, human resources, job development, personnel administration, insurance or business management. Preferred Qualifications: * Excellent customer service skills * Ability to multi task * Call center experience APPEAL RIGHTS: If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb. A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Supplemental Information The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "" icon. Agency State of Colorado Address See the full announcement by clicking the "er" icon located above the job title Location varies by announcement, Colorado, -- Website http://www.colorado.gov/jobs ]]>