Front Desk Agent 2nd Shift Commonwealth Lodging Management LLC - Jacksonville, FL 32207 POSITION OVERVIEW: If you are an enthusiastic and driven individual that is passionate about delivering superior service and satisfaction, our dual Properties are now hiring for Front Desk mainly 2nd shift (2pm to 10pm or 3pm to 11pm). Because we want to offer a good work environment, applicants must pass a sensitive Drug Test and Background check. Ideal candidates must have an outgoing and energetic personality, is expected to be able to smile all day to our Guests. Have a flexible schedule, working weekends and holidays is a must. If qualified for full time, you will be eligible to receive benefits including holiday pay, vacation/PTO, health, dental, 401K match, free life and disability insurance, Hilton discount worldwide. The position involves high guest contact and presents the first point of contact for all of our guests. Some responsibilities are assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Maintain positive guest relations at all times. Work to resolve guest challenges, ensuring guest satisfaction. Be open to cross train in other departments of the hotel. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position. EDUCATION & EXPERIENCE: * High School Graduate or General Education Degree (GED): or Work Equivalent * Computer skills required. Familiarity with Microsoft Office preferred. * Experience with hotel property management systems is preferred * Minimum of 1-2 years of experience as a Guest Service Agent is preferred. * Previous cash handling experience is preferred. QUALIFICATIONS: * Good understanding of the English language. * Good communication skills both written and verbal. * Exert physical effort in lifting/transporting at least 25 pounds. * Push/pull carts and other equipment up to 100 pounds. * Endure various physical movements throughout the work areas. * Work environment front office, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings * Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays. * Provide excellent customer service and maintain a professional demeanor. * Knowledge of the local area. * Ability to suggestively sell. Commonwealth Lodging Management LLC - 21 hours ago - save job - original job Apply Now Apply Now Save this job