Description & Requirements

Maximus is currently seeking a Community Medicaid Outreach Specialist to join our growing team and support the New York Medicaid Choice program. This position is responsible for providing essential face-to-face, virtual, and telephonic outreach and enrollment services to New York Medicaid recipients. In this role, you will assist consumers with applying for Medicaid benefits at community locations, support special projects, and help advance the goals of the program. You will also be required to maintain an active Certified Application Counselor (CAC) certification and assist with administrative tasks, and new hire training.

This is a full-time onsite position based in an LDSS/HRA office located in Goshen, NY, and requires flexibility to travel and provide coverage at neighboring sites across Orange, Rockland and Sullivan counties.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities

- Conduct outreach presentations to recipients and community members as needed.- Present program education and enrollment options to recipients.

- Develop relationships with community leaders and serve as a liaison with various constituents.

- Act as a point of contact for these agencies to work out issues or help certain cases moving through the enrollment process.

- Serve as liaison between multiple training providers when necessary to benefit our clients.

- Develop and Promote knowledge of community and participate in community events, other activities as needed.

- Conduct outreach and enrollment services through face-to-face and virtual (telephonic) interactions, educating clients on managed care options and public health programs at LDSS/HRA offices.

- Assist clients with the enrollment and disenrollment processes.

- Facilitate in-person appointments in community locations for CYES Program eligible consumers to complete their Medicaid applications.

- Maintain professional relationships with HRA/LDSS county staff and clients.

- Handle special assignments or processing tasks as needed.

- Maintain active certification as a Certified Application Counselor (CAC).

- Keep abreast of changes and updates to the New York Medicaid Choice Project.

- Achieve performance standards as outlined in the annual criteria and bonus template for this position.

- Perform additional duties as assigned by management.

Minimum Requirements

- High School Diploma

- 2-4 years of experience

- Willingness and ability to travel throughout Orange, Rockland and Sullivan counties

- Prior work experience in customer service, data entry and or data processing

- Experience working with MS office applications (Excel, PowerPoint & Word)

Preferred Requirements

- Some college or college degree

- Ability to speak, read, and write in English and Spanish fluently

- Experience with New York Medicaid

- 2+ years of experience in customer service or related position

Home Office Requirements

-Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above.

-Reliable high-speed internet service

-Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity

-Minimum 5 Mbps upload speeds

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$20.00

Maximum Salary

$23.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.