Library Technician II - 18401512 Salary $34,840.00 - $42,868.80 Annually Location County of San Diego, CA Job Type Regular - Full time Department Library, County Job Number 18401512 Closing 1/11/2019 11:59 PM Pacific Job Summary PER COUNTY RULES, THIS POSITION IS ELIGIBLE FOR APPOINTMENT AT STEP 1, $34,840.00 ANNUALLY. COUNTY EMPLOYEES ARE SUBJECT TO THE COUNTY PROMOTION RULE FOR STEP PLACEMENT IN ACCORDANCE WITH COMPENSATION ORDINANCE SECTION 1.3.5. Are you prepared to join San Diego County, Library, 2012 Gale/Library Journal Library of the Year? Your opportunity is here. The San Diego County Library is seeking qualified applicants for the position of LIBRARY TECHNICIAN II (vacancies are system-wide) To be part of this superior team that built one of the best library systems in the nation, apply now! San Diego County Library (SDCL) consists of 33 branches, four (4) 24/7 kiosk and two (2) mobile libraries. It has been recognized for its excellent public service, cultural inclusiveness, high integrity, and fantastic teamwork and innovation. SDCL desires a candidate who is dedicated to values that promote literacy, lifelong learning and social capital in keeping with our Vision Statement of "informed, literate and engaged communities." The ideal candidate is one who can communicate effectively; is a knowledge worker; is customer focused and values and respects others; drives to excel; demonstrates teamwork and collaboration; values continuous learning; demonstrates ethical behavior; and is supportive of change. " " for more information about the San Diego County Library. IDEAL CANDIDATE The ideal candidate will provide courteous, high quality customer service to members of the public by personally responding to requests or making appropriate referral. This is the journey level class in the Library Technician series. This class requires less supervision and may supervise entry level technicians. MINIMUM QUALIFICATIONS 1). Two (2) years full-time library work experience at the level of a Library Technician I; OR , 2). Equivalent experience involving knowledge of general library practices or operations. Supervisory coursework/experience is highly desirable. Note: A Library Technology certificate or an associate degree from and accredited U.S. college or university, or a certified foreign studies equivalency in Library Science is desirable. " " for a complete job description, examples of duties, essential functions, for Library Technician II classification. EVALUATION Qualified candidates will be placed on a 6 month employment list based on scores received during the evaluation contained on their employment and supplemental applications. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying. Note: Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the essential functions of a job, on a case-by-case basis. The County of San Diego and its employees embrace the Live Well San Diego vision: A region that is Building Better Health, Living Safely and Thriving. Click here for more information . Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law. The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority. Click here to see the Non-Management Benefits Summary 01 Before completing the Supplemental Questionnaire, read the job summary and requirements. If you do NOT meet these requirements, please do NOT apply. Please be sure to answer the following questions in a thorough and complete manner, as your responses may be used to determine your overall score. Note that if you are invited to a selection interview(s) by a department, your responses to the following questions may be subject to verification. Please do NOT indicate "See Resume" or "See Application" as these are not acceptable answers. You must be able to answer yes to question #2 in order to qualify. Do you understand this information? YES NO 02 A Library Technician I is an entry level class which performs para-professional library services in a branch library or administrative unit, including but not limited to: assisting customers in the use of library materials, community resources and library technology (i.e., wireless access, computers, printers, self-service equipment, online library resources); using automated circulation system to charge and discharge library materials, create and edit customer accounts and maintain accurate inventory records; shelving library materials. Do you have at least two years of full-time library work experience at the level of a Library Technician I? Yes No 03 If you answered "Yes" to question #2 above, please provide the following information: 1) Job title 2) Library name/location 3) Dates of employment 4) Duties performed Incomplete responses may delay the processing of your application. Please do not respond with "See Application" or "See Resume" as these are not acceptable responses. If you do not have this experience, please write "n/a". 04 Lead Level or Supervisory Experience Select the lead level or supervisory tasks you have performed: Training permanent, volunteer or intermittent worker staff in customer service Training permanent, volunteer or intermittent worker staff in a process or procedure Assigning daily work Setting and communicating work expectations Enforcing library or company policies with staff or customers Scheduling permanent, volunteer or intermittent worker staff Responding to building maintenance and/or emergencies Responsibility for documenting work performance and/or writing performance evaluations None of the above 05 If you selected any lead level or supervisory areas in the question above, please indicate how many years of experience you possess: No experience or less than 1 year of experience At least 1 year but less than 2 years of experience At least 2 years but less than 3 years of experience At least 3 years but less than 4 years of experience 4 or more years of experience 06 Please provide the following information regarding your experience in the lead level or supervisory areas listed above: 1) Job title 2) Library name/location 3) Dates of employment 4) Duties performed In order to receive credit for your responses please make sure you provide clear, concise and complete information for each box selected in the above question. Do not answer any area with "refer to resume". If you do not have this experience, please write "n/a" in the space below. 07 Collaboration Experience Do you have experience and/or involvement with any of the following groups? Assisting other library staff and branch in providing services and programs Assisting library staff in building relationships within community Working with Friends of the Library organizations or other non-profit organizations Working with vendors, contractors or salespeople to develop library services Other None of the above 08 If you indicated having experience and/or involvement with the groups listed above, please indicate how many years of experience you possess: No experience or less than 1 year of experience At least 1 year but less than 2 years of experience At least 2 years but less than 3 years of experience At least 3 years but less than 4 years of experience 4 or more years of experience 09 Please provide the following information regarding your experience and/or involvement with the groups listed above: 1) Job title 2) Library name/location 3) Dates of employment 4) Duties performed In order to receive credit for your responses please make sure you provide clear, concise and complete information for each box selected in the above question. Do not answer any area with "refer to resume". If you do not have this experience, please write "n/a" in the space below. 10 Library Services Experience Do you have experience providing the following library services ? Knowledge of daily operations of a branch or service unit Marketing, maintaining and managing public library collections Cataloging print and media for public use Using social media platforms to promote library services Teaching customers to use technology devices and/or current information sources None of the above 11 If you indicated having experience in the library services area above, please indicate how many years of experience you possess: No experience or less than 1 year of experience At least 1 year but less than 2 years of experience At least 2 years but less than 3 years of experience At least 3 years but less than 4 years of experience 4 or more years of experience 12 Please provide the following information regarding your experience providing library services listed above: 1) Job title 2) Library name/location 3) Dates of employment 4) Duties performed In order to receive credit for your responses please make sure you provide clear, concise and complete information for each box selected in the above question. Do not answer any area with "refer to resume". If you do not have this experience, please write "n/a" in the space below. 13 Customer Service Experience Mark your customer service experience in any of the areas below. Communicating with customers of diverse, ethnic, cultural, and socio-economic backgrounds Resolving customer account issues or disputes Conflict resolution with co-workers Working as a team to provide a positive experience to customers Administering library or company policy to customers or staff Respond to customer concerns and security incidents None of the above 14 If you indicated having experience in the customer service areas above, please indicate how many years of experience you possess: No experience or less than 1 year of experience At least 1 year but less than 2 years of experience At least 2 years but less than 3 years of experience At least 3 years but less than 4 years of experience 4 or more years of experience 15 Please provide the following information regarding your customer service experience listed above: 1) Job title 2) Library name/location 3) Dates of employment 4) Duties performed In order to receive credit for your responses please make sure you provide clear, concise and complete information for each box selected in the above question. Do not answer any area with "refer to resume". If you do not have this experience, please write "n/a" in the space below. 16 Where did you first hear about this job opportunity? San Diego County website Governmentjobs.com Veteran Outreach / FFSC Southern California American Indian Resource Center (SCAIR) Mana de San Diego Family, Neighbors, Friends County Employee Resources Group College/University Career Site County Social Media Other Required Question Agency County of San Diego Address 5530 Overland Ave., Suite 210 San Diego, California, 92123 Phone (619) 236-2191 (866) 880-9374 Website