Job Description

The County Veterans Service Officer oversees all operations and activities of the County Veterans Service Office (CVSO). This role involves developing and implementing CVSO policies, goals, and objectives, while ensuring compliance with applicable laws, ordinances, and regulations. The County Veterans Service Officer prepares reports for Department Heads, Boards, and Commissions and leads a team of Veterans Claims Representatives, who assist veterans and their dependents in securing benefits and services through interviews and counseling.

This position requires strong leadership and relationship building ability, as well as excellent critical thinking and analytical skills. In addition, the ideal candidate must possess excellent communication and negotiation skills and the ability to build relationships with internal and external stakeholders; must be able to lead and coordinate people who work across multiple disciplines within and outside unit boundaries; must coordinate budget preparation, monitoring of expenditures and financial reporting for the CVSO.

Essential duties and functions:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Oversee CVSO staff assignments and service levels to achieve the office's goals and objectives and guide the identification of service improvements to meet veterans' needs.
2. Develop and manage the CVSO budget, including preparing budget requests and forecasts, as well as monitoring and approving expenditures.
3. Manage resource allocation and service levels to address veterans' needs, including benefits and programs related to education, disability pensions, employment, loans, life insurance, hospitalization, and burial entitlements.
4. Oversee organizational changes and provide guidance to office staff.
5. Review, analyze, and interpret regulations and proposed legislation for existing and new programs/benefits, and communicate relevant information to staff.
6. Develop strategies and oversee program outreach and service delivery to homeless veterans, student veterans, and veterans with disabilities at off-site locations.
7. Analyze projections of county recipients in federal and state veterans’ programs and estimate annual county receipts from these agencies related to veterans’ benefits.
8. Serve as a liaison between executive management, veterans' organizations (at county, district, and state levels), staff, and volunteers; provide information on federal and state programs and services to Boards and Commissions.
9. Collaborate with the Agency's public information officer and veteran’s advocacy groups to address media inquiries about current rules, regulations, changes, and trends in veterans' benefits.
10. Provide any other veterans-related services as requested by the Board of Supervisors.
11. Administer Veterans’ aid in accordance with the Military and Veterans Code.
12. Investigate all claims, applications, or request for aid within the area of responsibility.

Qualifications

**1. Education: **Possession of a baccalaureate degree from an accredited college or university;

AND

**2. Experience: **Three (3) years of verifiable experience working in a federal, state, county, non-profit assisting veterans to identify and obtain benefits, and/or making referrals to obtain benefits; AND

3. Veteran status **** as defined in the California Military and Veterans Code (MVC), section 980.

Note: Accreditation by the California Department of Veteran Affairs (pursuant to Title 38, code of Federal Regulations, 14.629) must be obtained within six (6) months of employment.

Substitution for Education: Additional experience as described above may be substituted for the required degree on a year for year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

Substitution for Experience: Possession of a Juris Doctorate (JD) or Master’s degree may substitute for one (1) of the required experience.

** Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.**

Verification of Education and Experience:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

** Selection Procedures**

The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to the interview.

** Note:** Applicants who meet the minimum qualifications are not guaranteed to advance through all the steps in the selection process.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Miguel Campos, by telephone at (415) 271-6883 or by email at miguel.campos@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.