Job Description

Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading U.S. provider of consumer products in cannabis, with a mission to improve lives by providing clarity around cannabis and confidence around consumption. As a vertically integrated, high-growth cannabis operator known for quality, expertise, and reliability, the company and its brands, including Curaleaf and Select provide industry-leading service, product selection, and accessibility across the medical and adult-use markets. Curaleaf currently operates in 23 states with 96 dispensaries, 23 cultivation sites, and over 30 processing sites, and employs over 3,000 team members across the United States. Curaleaf is listed on the Canadian Securities Exchange under the symbol CURA and trades on the OTCQX market under the symbol CURLF. For more information please visit www.curaleaf.com.  

We are seeking individuals who are passionate about making a difference in the work they do and will help support our company vision "To be the world's leading cannabis company by leading the world in cannabis education, accessibility, and customer satisfaction with high-quality products backed by science." You will have an opportunity to be recognized for your talent and expertise while contributing to the success of key strategic initiatives in support of our Mission "To improve lives by providing clarity around cannabis and confidence around consumption."

The Customer Service Representative is a person who strives to answer customer questions, troubleshoot customer ordering issues, and assist dispensary operations by being the main point of communication over the phone for our patients. A passion for cannabis coupled with a strong adherence to protocol and a caring, helpful attitude are a must for this position.

ROLE RESPONSIBILITIES

• Answer incoming calls from dispensary patients, customers, and vendors
• Aid patients asking questions regarding their medical cannabis products including methods of ingestion, packaging issues, and other areas.
• Assist in ensuring all online orders are accurately fulfilled by dispensary staff and pick-up information is provided to patients and customers
• Coordinate shipments, deliveries, and orders with dispensary managers upon arrival
• Directing patient information, orders, questions, and other miscellaneous items to the appropriate location
• Consult and console medical patients with serious medical conditions on various questions regarding their medical cannabis as needed
• Support the success of the Patient Support team as needed

ROLE REQUIREMENTS

• Must be 21 years of age or older
• Ability to handle all customer interactions with attention-to-detail, empathy, and confidentiality
• General familiarity with medical cannabis laws, qualifying medical conditions, and the medical card application process
• A strong knowledge of cannabis and cannabis-derived products
• Outstanding verbal and written communication skills, both in-person and over the phone
• Prior call center and customer service experience is strongly preferred
• Ability to work in a fast-paced, highly demand environment
• Proven and demonstrated organizational skills
• Subject to background check per state cannabis regulations

Curaleaf is an equal opportunity employer.

Curaleaf is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.