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Customer Service Rep - Healthcare Program Assistance

Learn more about Maximus
Maximus

Maximus

Customer Service Rep - Healthcare Program Assistance

Lawrence, KS
Full Time
Paid
  • Responsibilities

    Are you passionate about details and accuracy? Can you maintain a high level of confidentiality? If so, we may have the perfect job for you! Maximus is looking for a Human Resources Admin 1. A successful candidate will support the Human Resources function across the company, performing a variety of clerical and administrative tasks on the phone and via tickets. Candidate must be professional and pleasant with exceptional verbal and written communication and interpersonal skills.

    Essential Duties and Responsibilities:

    • Primary responsibilities will be to respond to inquiries via phone and tickets.
    • Research appropriate solutions and work with necessary parties, such as Human Resources, HRIS, Payroll, Benefits and IT team to resolve issues.
    • Provide guidance to customers, staff and management regarding MAXIMUS processes regarding workflow and proper approvals for audit tracking of HR functions.
    • Performs data entry in a variety of Human Resources software such as Workday, iCIMS, and Costpoint.
    • Develop proficiency in policy and procedure interpretation and responds appropriately to customer inquiries.
    • Maintain records of customer responses consistent with requirements.
    • Assists with miscellaneous departmental duties and special projects as required.
    • Prioritize time to meet demanding deadlines and SLAs.
    • Provide Benefits overview questions.

    Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

    EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

  • Qualifications
    • High School Diploma or equivalent
    • 0 - 2 years of related experience
    • Requires computer skills using Microsoft Office applications (Word, Excel, Outlook, and Access).
    • Data entry experience required.
    • Experience or capability to learn multiple applications including Workday, Recruiting database, and Costpoint.
    • Demonstrated ability to maintain a high level of confidentiality, attention to detail and accuracy.
    • Requires independent judgment, good organizational, multi-tasking, problem solving and time management skills.
    • Must be a self-starter and have the ability to work successfully both in a team environment and independently.
    • Assists Teammates with their workloads and acts as a team player.
    • Maintains a professional demeanor especially during difficult and stressful situations.
    • Punctuality and consistent attendance required.
    • Will be cross trained to support all administrative functions for the HR Shared Services team.
  • Industry
    Government Administration
  • About Us

    As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.