• BYOD - bring your own device.

• Both part-time and full-time opportunities available.

• Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns

• Respond effectively to all forms of inbound and outbound contacts.

• Process workflow documents, which include, income, identity, and other eligibility verification documents.

• Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.

• Handle escalated or more complex inbound and outbound call handling and processing of new and renewal applications

• CSR’s handle inbound calls for the state of Massachusetts Medicaid program on services provided, eligibility, application, and health plan enrollment. All CSR’s will initially start training as an eligibility CSR and will receive additional skillset training for different call types.

• High School diploma or equivalent with 1-3 years of experience.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.