Maximus is currently looking to build a pipeline of candidates for upcoming work. This remote Customer Service Representative (CSR) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

This position is a remote - work at home, Customer Service position. However, YOU MUST BE ABLE TO PHYSICALLY PICK UP YOUR EQUIPMENT AT OUR MIAMI, FL OFFICE LOCATION.

EDUCATION AND EXPERIENCE REQUIREMENTS

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information

• Utilize standard technology such as telephone, email, and web browser to complete work tasks

• Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers

• Assist callers

• Refer escalated calls as needed to supervisor

MINIMUM REQUIREMENTS:

• High School Diploma or GED required

• At least six (6) months of customer service/secretarial/telemarketing experience required

• Ability to speak and read English clearly, professionally, and fluently

• Ability to type a minimum of 20 WPM (words per minute)

• Ability to pass a federal background check

• Ability to comply with moderate computer usage

• Ability to work nights and weekends, as well as overtime and/or holidays as needed

• Experience with and/or ability to use call center telephony equipment

• Call center experience preferred, but not required

HOME OFFICE REQUIREMENTS:

• Hardwired internet (ethernet) connection

• Internet download speed of 25mbps single user/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)

• Private work area and adequate power source

• All equipment will be provided by Maximus (laptop and headset) but must be picked up in our physical office located in Miami, FL, prior to your start date

MAXIMUS INTRODUCTION

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

EEO STATEMENT

Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

PAY TRANSPARENCY

The typical salary range of candidates hired is based on the local market. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.