Customer Service Representative

MAXIMUS

MAXIMUS

Customer Service Representative

Chester, VA
+5 locations
Hattiesburg, MS
Lawrence, KS
Brownsville, TX
Riverview, FL
Phoenix, AZ
Part Time
Paid
  • Responsibilities

    Please note this is a part-time job posting for upcoming training classes; targeted start date is discussed during interview. We hire all positions as temporary employment that have the opportunity to become regular based on employee performance and client need.

    Job Description Summary Part Time Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Our MISSION SUCCESS starts with you. Ensure your own success, join our MISSION.

    Responsibilities:

    • Responding to numerous phone inquiries
    • Using standard technology: telephones, e-mail and web browsers
    • Assisting callers in finishing online applications
    • Completing daily electronic call logs
    • Filling out timesheets
    • Adhering to privacy rules
    • Connecting callers with leadership as needed
    • Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
    • Reporting problems through an easy online system
    • Responding to telephone inquiries within set time parameters
    • Completing all assigned training as necessary
  • Qualifications

    Qualifications:

    • Have 6 months+ of customer service experience
    • Speak and read English clearly
    • Type a minimum of 20 WPM
    • Work effectively within deadlines
    • Have excellent interpersonal skills and like helping people
    • Easily organize simultaneous tasks
  • Benefits

    Pay and Benefits:

    • Great pay + an additional $4.48/hr for health and wellness benefits
    • A variety of shifts that meet lifestyle and family goals
    • Potential bonuses for excellent work and referrals
    • Leadership support to ensure success in a meaningful career
    • Fun, professional atmosphere
    • Many opportunities for promotion and career advancement into global company
  • Industry
    Government Administration
  • About Us
    With a focus on more effective and efficient government programs, MAXIMUS has operated under our founding mission of "Helping Government Serve the People"​ since 1975. Our 30,000+ professionals deliver high-quality business process and technology solutions, as well as specialized consulting services for government agencies across North America, Australia, the United Kingdom, Saudi Arabia and Singapore. Together, we offer better solutions that lead to better lives for participants of health, welfare-to-work, and child support programs.