*Please Refer to the NYSOH Maximus Job Description Below

This is a remote position after an intial 3 weeks of onsite training in Albany, NY.

Duties / Responsibilities:

• Access, read and interpret data on Maximus and State processing systems.
• Respond and make best effort to resolve all caller inquiries and needs on the Family Planning Benefit Program on applications received via mail or fax, confidentiality and privacy requests, and general program information.
• Escalate calls or paper application processing issues to designated staff for resolution as needed.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Facilitate translation services for non-English speaking callers according to procedures.
• Respond to all inquiries in a manner that is consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
• Meet key performance metrics.
• Responsible for adhering to established safety standards.
• Performs other duties as may be assigned by management.
• Must be able to remain in a stationary position for an extended period of time.
• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
• Work is constantly performed in an office environment.

Education Required:

• High School Diploma or equivalent

Background & Experience Required:

• 0 - 1 years of experience.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to type and process material in an expeditious manner.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously and ability to work as a team member, as well as independently.
• Ability to follow instructions and perform repetitive tasks.
• Ability to learn new software programs.
• Previous experience with computers, phone systems, and headsets preferred
• Previous experience in customer service preferred
• Background in eligibility determination or a related field is preferred

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $17.75/Hr.

Posted Min

USD $10.58/Hr.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.